Sep 1, 2002 12:00 PM

Known for its high-quality copiers and other products and services, Xerox Corp. is also keenly aware of the need for quality security capabilities at its Stamford, Conn., facilities.

Xerox security personnel take the safety of employees and facilities seriously. Their security systems and procedures are set up to thwart assaults against corporate assets ! whether physical or human.

James S. Danylyshyn has been manager of corporate security for three years at the Rochester, N.Y., facility, and has been with the Xerox corporation for more than 18 years. Prior to assuming his current post, Danylyshyn managed investigations including internal theft, fraud and brand protection issues.

"We have instituted right-sizing (down-sizing), and now do more outsourcing," Danylyshyn says.

In the last three years Xerox has eliminated 17,000 jobs, including job transfers, attrition and layoffs. Sept. 11 and the subsequent anthrax scares have heightened the company's awareness of employee safety. Danylyshyn has added a security officer at the corporate headquarters' front entrance who is responsible for screening visitors. He has also changed the way mail and packages are handled at Xerox facilities, and he has created tighter procedures for corporate travel. He has even developed closer ties with local law enforcement agencies in Stamford and in other Xerox locations.

Although the company has always had procedures in place for handling suspicious packages, because of the anthrax scares, an additional procedure has been developed to deal with letters and packages that may include a powdered substance.

If an employee receives a suspicious package or letter at any Xerox location, he or she must immediately leave the area, call 911 and contact the security department. Security then sends a special team to deal with suspected pathogens. Anyone who may have come into contact with the piece of mail is isolated, and the security team follows FBI guidelines for handling hazardous materials.

Xerox also incorporates its own internal Web page for security. It provides information on dealing with suspicious mail; what to do in the event of possible terrorist activities involving the corporation; and tips on traveling to other countries. It even includes tactics for protection from common thieves during the holiday season.

Corporate security has also set up an intelligence desk to monitor daily happenings involving terrorist activities or bomb scares around the world.

"We review information from the State Department and from the Federal Bureau of Investigation, as well as information received from news sources such as CNN, Reuters and The New York Times," says security manager Terry Rickard. "The information is compared to all locations where Xerox employees are traveling. If a location is of concern, we will post the information on the Xerox corporate security Web site." Rickard adds that the intelligence desk receives an e-mail copy of every itinerary booked for Xerox travel, and keeps a database of Xerox travelers.

The intelligence desk also alerts travelers to an area in question via e-mail. The e-mail includes a link to the U.S. Department of State, the U.S. Embassy in the area in question and the U.S. Consulate Web sites. Travelers can register, via the link, at the area's U.S. Embassy.

Xerox headquarters uses a Honeywell XBSI security system to provide building management functions such as fire detection and evacuation, as well as internal and perimeter security. The XBSI platform also handles the building's HVAC system, installed in 1997 and upgraded to Y2K compliance.

"During that time, we also updated CCTV capabilities by installing more than 40 Diamond cameras and HID proximity card readers around the complex, as well as motion detectors in executive offices, and a Datacard system for creating digitized identification badges ! which are used throughout the corporation," says Timothy D. Miller, manager of physical security.

There are more than 10 locations around the country where employees can have their Datacard ID badges made. If a new employee has a badge made, the information is immediately available nationwide through the database. There are 50-60,000 users on the system and more than 4,000 card readers. Xerox security's ultimate goal is to have every employee around the world on the same card system. They are also looking into having the ID card fit PCs used by Xerox staff.

The system completely covers the facility. "Locations such as parking garages, the building perimeter, all entrances, roof, executive areas, exhibit hall, front reception area, credit union, fitness center and loading dock [are covered]," says Ramon Fernandez-Conte, CFE, manager of security operations at the Stamford headquarters. "Integrated with the card system is a Tesa lock system incorporating stand-alone card readers similar to those found on hotel room doors."

In areas where call boxes are located, CCTV cameras are installed and positioned to rotate to an Aiphone call box if the security command center receives a call from a particular call box station.

The command center at Xerox headquarters includes an Aiphone master station, Vicon's AurorA multiplexer, Lanier LDL416 digital audio recorder, Diamond Electronics CAT II video switcher, Vicon VCRs, Motorola two-way radio system, an Otis elevator control system and Sony Trinitron monitors ! all incorporated into the Honeywell system. The monitors are mounted into a Winsted security console. The Otis system can call any elevator back to the main floor in the event of an emergency.

Twelve security officers at the corporate headquarters provide around-the-clock coverage. They are all contract employees from Securitas-Pinkerton, as are security officers stationed at other Xerox facilities.

Officers receive mandated eight hours of basic training from Securitas-Pinkerton, and then undergo another eight hours of Xerox-specific training. Xerox oversees all training procedures provided by Securitas-Pinkerton.

Recent incidents handled by the security staff have ranged from two young boys taking an elevator ride, to an employee illegally selling Xerox copier parts on the Internet.

The incident involving the two boys was easily handled when the officer at the console in the Rochester command center saw the boys via the CCTV camera in one of the elevators. The elevator was immediately called back to the lobby by the Otis system, and the boys were escorted out of the building.

The case of the copier parts began after a report was received from a Tennessee-based Xerox employee who spotted Xerox photoreceptors ! light-sensitive, film-like devices which are an essential component of a copy machine ! sold on E-bay for a fraction of the $900 retail price.

Says Danylyshyn: "By purchasing some of the product online, going through building logs to see when certain individuals were in the building, and using real-time monitoring, we were able to identify a Xerox employee who helped supervise the manufacturing of the devices, as being the one selling the units."

The perpetrators were not as fortunate as the boys who took a joy ride on the elevator. Both the employee and an accomplice were arrested and prosecuted. After they were apprehended, it was determined that the pair was responsible for more than $200,000 dollars in theft.

Don Garbera is a Stamford, Conn.-based writer and a regular contributor to Access Control & Security Systems

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