In an emergency, Every Second Counts. Especially when it's your home, family or business on the line. That's where the experience and technology of ADT's monitoring services can make all the difference. Our trained ADT professionals can watch over you and the things you value most, 24 hours a day, 7 days a week. In an emergency situation, they know what to do. This training has helped protect the lives and property of thousands of ADT customers.
Advanced Technology. 24-Hour Protection.
ADT Customer Monitoring Centers form a comprehensive network of interconnected command centers strategically located throughout the U.S. This gives ADT the ability to offer you continuous security, and it's just one of the reasons why ADT is the #1 electronic security services company in America.
When We Say We're Always There - We Really Mean It.
All of our Customer Monitoring Centers are supported by multi-tiered disaster preparedness procedures. So each can operate at optimal levels under a variety of adverse conditions.
Monitoring professionals have the support of powerful computers and secure communications links with multiple backup systems. Which means you can rely on ADT in an emergency.
"A real victory for ADT is when an instance doesn't occur because of the alarm system," says Jim Mooney, Director of Customer Monitoring Centers. "We employ a lot of dedicated people who work very hard every day to prevent real alarm events."
ADT employs thousands of trained and safety-certified Customer Service Representatives to monitor millions of customers across the United States. These professionals, some with as much as 40 years of monitoring experience, work in strategically located ADT Monitoring Centers across the U.S. The centers are linked so that in the event of a natural disaster, ADT can continue to help provide service to its customers across the country.
ADT operators have all passed background checks and participate in on-going computer-based training sessions that are state-of-the-art. Training is required to maintain accreditation and to keep operators current on new products and new technology.
The Right Person For The Job.
Operators often specialize in an ADT monitoring product based on their particular demographic attributes and skills. For example, many of the operators who work with ADT Companion Services? are age compatible with the customer base they serve. Because most Companion Services customers are elderly, these operators enjoy working with seniors and can relate to their special needs.
"We give our Companion Services Operators special sensitivity training to help them serve our elderly customers with the utmost compassion and respect," Mooney emphasizes. "Sometimes, our operators are the only people the customer will speak with in days."
Working For You.
Just like you, ADT hopes that a burglary, fire or other emergency will never happen to your home or family. But if it does, rest assured that ADT is on the job, ready to help mobilize the assistance you need without delay - 24 hours a day, seven days a week with advanced technology and trained monitoring personnel.