HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)
 
List Price: $595.00

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Product Description

Want a multifunction color printer that offers the convenience of wireless networking? The HP Officejet Pro L7780 is right for all your small-office printing, faxing, copying, and scanning needs. Plus you can scan photos and documents (up to legal size) directly to folders - without a PC - using the Direct Digital Filing feature.

The HP Officejet Pro L7780 All-in-One Printer/Fax/Scanner/Copier offers users unsurpassed productivity with fast color speeds at a low running cost. Ideal for office use, this all-in-one device comes with built-in networking abilities. The outstanding 2,400 dpi scanning quality will ensure that documents, photos, and projects, scan with crisp and clear resolution every time. Scan and store documents up to legal size and photos directly to a network folder with direct digital filing abilities. Quickly and conveniently copy, scan, and fax multiple page documents using the 50-sheet auto document feeder. And because faxes store in memory when device is on or off, you'll never miss a fax even during a power failure. Enjoy efficient high-volume printing with an optional 350-sheet paper tray for a total of 600 sheets. Other great features include a large 2.4-inch color display and intuitive control panel. And with its versatile memory card slot, this all-in-one device allows users to edit and print photos straight from most memory card formats. Measuring 25.43 x 20.91 x 17.48 inches and weighing 40.76 pounds, this device is backed by a 1-year limited manufacturer's warranty.

What's in the Box
HP Officejet Pro L7780, duplexer, two printheads, four host ink cartridges, power supply, power cord, phone cord, setup poster, getting started guides, CD-ROM (for Windows), CD-ROM (for Mac), bezel, and Ethernet cable.

Features:
  • Robust, professional-grade all-in-one printer, fax, scanner, and copier
  • High-quality scans at 2,400x4,800 dpi resolution
  • Prints up to 35 pages per minute
  • Windows and Mac compatible; built-in network card
  • 1-year limited manufacturer's warranty
Customer Reviews:
  • Careful of SP3 for XP Pro
    system was working fine uuntil we installed SP3 for XP Pro. Then lost iner-compatibility between scan, fax, copy and print. HP tech support seemed clueless and we spent several days (and more than what several replacement units would cost)and system is still not corrected. HP is "working on it" although they have fixed problem for those using Vista operating systems. We want anoperating Solution Center component back!!! Or maybe we should return unit to HP for one that will work as advertised???...more info
  • Not What I Expected
    I purchased this printer September 2007 with the duplex option. First off, paper kept jamming and crumbling every time I tried to use the duplexer. Additionally, pages were printing with white lines across the paper. Tried getting technical assistance but nothing worked. I actually had to use another printer to print my final documents for my job. The final straw was when the 'carriage jam' error message kept appearing and the machine stopped working altogether. I got no help from HP who simply sent me an acknowledgment of receiving my complaint and never followed. Amazon was really good in accepting my returned item and refunding me. Bottom line, I would not recommend this printer at all....more info
  • Another Amazing HP Product
    This printer is a replacement to an old HP C3180 All-in-one. I have always used HP printers and they really have never disappointed me at all. The quality is good and the prices are competitive with other brands. The C3180 I had previously just ceased to function, so I started looking for a replacement, and I found this wonderful machine. It absolutely does everything!

    Setup of the machine was really easy, and went on without a hitch. The printer does take a good amount of hands on assembly, but the instructions that come with the printer are quite clear and easy to understand. I didn't really find the manual for the printer to be much help though. Many people have said that it was hard to set up the wireless with the automatic DHCP that is on the machine, but it worked for me without a hitch. It told me the IP that it was using, and I just typed that into all my computers and it was connected instantaneously. I did have a problem with the controls on the machine freezing up, but that was easily fixed by downloading the latest firmware on HP's website. I also did not use the disks included, but downloaded the basic print and scan drivers from HP's website also. Most of the stuff on the full featured download for the printer were really not necessary and not worth the extra time to download.

    Copying and Scanning with the printer:
    Copying is a breeze with this machine. The ADF works flawlessly, and so does the glass flatbed. The quality of the copies just blew me away because it was so much better than any copies I have ever seen before. They were of the quality, if not better than a laser printer. My favorite part of the copy function is all the things you can manipulate. The printer has set ratios that you can use to resize pages to, and it really works great. You can also set it to make the copy lighter or darker than the original, change the DPI of the copies, and more. The speed of copying can also be changed to fast, normal, or best. Copies on the fast mode are flawless, and I imagine they are even better on the best setting. It also has a copy preview function so that you can see what is going to come out beforehand. The ADF can also handle double sided copies quite well. It is fast and efficient!

    The scanner works well also. I was able to scan to my computer with a USB cable, but I haven't tried it wirelessly yet. The printer comes with the IRIS OCR text converter also, so you can take a scan and convert it to editable text, which is so convenient and such a timesaver. It can scan up to 19200 DPI, which takes awhile, but the quality is outstanding. I can't believe how detailed it can scan! It also can scan to a flash drive or SD card in a PDF format, JPEG, or TIFF. I haven't been able to figure out the Digital filing yet, but I will update the review when I try it. The scanner also is used to scan pictures, and then you can edit them right on the Photosmart essential software on the printer.

    Faxing with the printer:
    This printer is also a heavy duty fax machine! It faxes color and black at a speedy 33.6K. When it is hooked to a line shared with a phone, it also rings when there is a call, and displays the caller ID. It can also print off receipts of faxes that they were sent, and if you want to, you can print off all of the sent faxes. The ADF can handle double sided faxes also. It prompts you before faxing as to if you are going to use the ADF or the glass flatbed. The fax also has all the controls of the copier portion, so you also can resize and lighten or darken faxes. The printer's onboard memory also is probably sufficient for holding about 25-30 faxes total. It also will let you set how many rings on the phone before automatically answering.

    Printing and other features:
    I have only one thing to say about the printing. WOW! The print quality is absolutely amazing. The fastest that it can print is 35PPM, and I was able to achieve that speed by using the fast draft mode. The quality was still excellent in that mode, and it is wonderful in the high quality mode. The colors are quite vivid, and the ink tanks seem to last quite awhile. I recommend getting the 88XL cartridges because they are the best deal for lowest cost per page. The printer's duplexer works great, and I haven't seen a smudge on any duplexed paper. The prints come out perfectly every time. Both trays on the printer work well, and they seem very efficient. I have all of the prints come out of tray one, and all prints for the copier and fax coming out of tray two. It also has the ability to print on envelopes, which is a huge plus since I do a lot of mailing. In the future, I may fill tray one with envelopes and lock it, and then fill tray two with paper and have all copies/faxes/prints come from that one.

    Overall, I give this printer a 5 star for the quality, ease of use, and pricepoint. I was originally skeptical of this printer because of the negative reviews, but I went ahead and got it. I sure am glad that I did! Great job HP!...more info
  • Will not Scan to Direct Digital Filing on Small Business Server 2003
    HP support confirms OfficeJet direct digital filing is incompatible with Microsoft Small Business Server 2003. Unsuccessfully tried various work arounds from the web.

    If this capability is important to you under Small Business Server 2003, be forewarned....more info
  • What a rip-off
    There's only one thing wrong with this machine. I'll get to that in a minute.

    The OfficeJet L7780 is a great all-in-one, much better than the 6100 series was. Print quality is great, mechanical operation is acceptable, the power-saving features and wireless communication are very worthwhile.

    The printer's biggest draw is an advertised per-page cost lower than a laser printer, and much lower than the single-cartridge DeskJet printers. It's very enticing. And it might be true -- if you ever get around to using up a whole cartridge of ink. But before you get to that point, the printer gives an error message: "The following ink cartridge(s) appear to be missing or damaged."

    There's nothing wrong with your ink cartridges. One of them has simply been in your printer longer than HP thinks it should be. When you install a new cartridge, the printer starts a timer for that cartridge, and when the timer counts down to zero, the printer pops up the "missing or damaged" error message.

    And it's a hard error, too. There's no way around it, according to HP, except to replace the affected ink cartridge -- even if that cartridge is still 1/3 or 1/2 full of ink.

    HP was either too clever (or too STUPID, depending on your point of view) to have the printer issue a simple warning message saying, "The indicated cartridge has hit its shelf life limit," and giving you the choice to continue printing until you get around to replacing the cartridge. And HP was just too STUPID -- and inconsiderate of users -- to give the user any advance warning: "The indicated cartridge will hit its shelf life limit in two days." No, it happens suddenly, without warning, and it locks up the entire all-in-one.

    I really expected better than this from HP. (And then there's the issue of WHY these new-and-improved inks have such a short shelf life. Maybe HP laid off their good ink chemists and imported some cheaper ones from China.)

    This problem is insidious, and it's pervasive. It affects all HP inkjet printers. Searching on the web turns up several workarounds, but a user SHOULD NOT have to do any of them. Until HP releases a firmware upgrade that gets rid of this design defect, the OfficeJet L7780 gets only one star, and this is the last HP printer I will buy (I've been buying them since ThinkJet days)....more info
  • Very Pleased
    We have owned several HP products and have been pleased so we keep going back to that brand. The new printer is working very well, was easy to set up, faxing is a breeze, and we particularly like the ease of the double sided printing....more info
  • Excellent, just needs a carefull half-hour setup. Review contains setup instructions!
    Pros: Easy to setup with the basic driver package (67MB). Prints with laser-like quality and speed. Wifi works perfectly. Great panel/lcd. Great cost per page for an inkjet with the 4 seperate XL inks.

    Cons: Do not install the full driver pack (300MB). It isn't needed and takes time. Also a little noisy but not much.

    After searching the net for reviews of the L7780 I found that although the original reviews gave it great praise and scores, user reviews seemed to imply that this product was awfull. As I couldn't find another product with the same features/price I decided to take the bullet and hoped that it at least was good at printing.

    I was amazed by how far from the truth were all those user reviews in sites like cnet, amazon etc. My L7780 works perfectly and that includes printing, scanning, copying, faxing and all of that with a wireless connection. Maybe I was just lucky for receiving a non-broken one, otherwise I just can't explain all those negative reviews.

    If it helps, here's what I did to make it work in less than half-hour.

    1. Unpack and connect it only with the power cable (NO usb, lan etc).
    2. Let it do the first time initialization for about 10-15 minutes.
    3. In the meantime install the BASIC driver package from the HP site dated September 2008 (67MB download).
    4. When it prompts you for the type of connection you will use, select network but DON'T CLICK NEXT YET
    5. When the printer finished initialization and becomes ready to use go to the printer's settings (on the printer itself) and find the network menu and set it up with a static IP belonging to your home/office network subnet. For example my router has an IP of 192.168.1.1 so I entered to the printer an IP of 192.168.1.77, a subnet of 255.255.255.0 and the gateway to 192.168.1.1
    6. Connect the machine to your lan with a lan cable.
    7. You can now click next on the driver setup. It will search and find the printer on your network.
    8. If everything works correctly set it to use a wireless connection and remove the lan cable.

    That's it! It should work, at least mine did, and the whole process takes less than half an hour.

    P.S If your printer already has been setup with a DHCP IP, change it on the printer itself through it's panel as described above and then go to all the clients that use the printer and in e.g Windows in the printer properties click the Port tab, press Configure port for the printer's port and enter the new IP there (don't forget port should be 9100 - it somehow changes when you change the IP).

    I'll post again if anything brokes during the first month of use!
    I hope it will not! ...more info
  • Why all the Negative Feed... Wonderful Printer...Love the Wireless...easy to setup
    Great Printer - Very easy to install. Vista 64 ready.
    I have had this printer for a month and wanted to wait before I left a review. When I first started looking for a replacement printer I went to several local stores and a lot of online shopping. I will tell you after reading the reviews on Amazon I was scared to death to purchase this printer, but boy am I glad I went ahead.

    The HP L7780 was very easy to setup, Wireless was so easy.... I have 2 desktops, one XP Pro, one Vista 64, 2 laptops, one XP Pro, one Vista 32 and all share the HPL7780 printer. It does not matter where I am when I need to print. Just click and send, even when I am outside by the pool working... wonderful feature and again so easy to setup.

    I will tell you to watch the price using Amazon, because the prices go up and down on items.....I purchased it for $299.00 on Sept. 17 which included two-day shipping for free. I see it's now $412.92 with reg. shipping.

    Hope this helps

    ...more info
  • Awful - worst HP experience ever
    First one did not work. Installation software would not work. After lengthy phone session with technician I could barely comminucate with, HP replaced the core unit only. I had to tote the replaced one to a UPS dropoff. Bought the warranty with next day replacement, which took 3.5 days. Setup software failed on the new unit too. (You have to sit through a maddening sales pitch and music until you finally reach support). Set up software could not be reset by second online support session. Printer Malfunction. On one attempt to reach support, I gave up after 2.25 hours. Toted the heavy printer to FedEx dropoff. (FedEx would not assist getting printer out of auto.) 2nd replaced core unit: the printer would set up, even wireless this time!, but then the paper jams started, first just with duplexer. On removing the jammed paper, noticed some of the paper feed parts had become loosened and fell from their positions into the bottom of the printer. One of three support calls on this, technician had me reset the printer with the parts removed. Then could not print at all without tearing paper. I'll pass on replacement number three and look for an AIO from another company. I had always recommended HP to my customers. Not any more. Even technical support says this printer has many issues. If you got a good one of these, maybe your stars were aligned! CNet technical reviewer must have gotten a cadillac version....more info
  • While a problem to setup - GREAT after that
    I had to re-install VISTA as the 1st time I installed the printer software it was buggy, could not get everything to work...With a new install of OS, AND...YES this was important....a reboot after each part, printer, scan (also had to upgrade the scan software, which was cool how HP automatically gave the right software), etc....HOWEVER, even when I said I did not want all the bloated software, it was installed............ALSO, many small software items are installed under the covers, which is a real drag to remove, which is why I had to do a re-install of vista...two days (about 8hrs)...now you know why it is on sale...IF you have the time and are willing....it is a great product once it is working..............GOOD LUCK................more info
  • Garbage
    I purchased this to replace another HP all in one that only lasted two years. It took a week to finally get the software installed on a windows XP pro system. Pay attention to other reviews that mention difficulty with installation. After intallation I have never been able to get decent prints. Consistently since day one of operation the print function has smeared and streaked basic black and white documents. Tech support from HP has been a bad joke. Trying to get them to replace the obviously defective print head (display window says "print head problem") on a machine less than 6 weeks old that has never printed a single acceptable page has been fruitless. You would think that the emails between tech support and myself are a bad joke. As an architect I have used commercial grade HP plotters for years and they are bomb proof performers. These one-for-all, be all things, officejets are consitently prematurely released Beta hardware garbage. Run the other way when thinking of buying.

    Update:

    Could not get HP tech Support to understand that I was not able to print a test page with the machine locked up in order to get a lot number from the fouled print head. Told me I was flat out of luck in more than one email. Out of frustration turned to Amazon for help on a six week old machine. Bam! Just like that brand new machine delivered the next day from Amazon. After the absolute frustration of trying to get HP to stand up for the own product, Amazon does it for them without a second thought. You cannot beat Amazon for standing behind what they sell.

    Problem is, I now have the same HP garbage machine that I stated with and the hell is starting all over again. Same installation nightmares that I went through before. I will give it one more try, then return it to Amazon and buy a Brother.

    Pay attention to the previous nightmare reviews that also had multiple new printers shipped to them only to have the same malfunctions. I'm living it.

    HP never again....more info
  • HP Printer Officejet Pro L7780
    I have been very pleased with my new duplex wireless printer. I set it up myself - except I did get my husband to lift it onto the desktop. It sits 17 inches high, 22" across and 20" deep. But IT WORKS - and when I turned my laptop on in the other room, it prints from that too. I have had it about a month and it is suggesting I will need a new black cartridge so the ink seems to last quite a while -- I do a lot of printing (for home use.) I am well pleased. Mary in SD...more info
  • Best value, best speed, low operating cost.
    I've owned this printed for about a year. I was worried about all the negative reviews, but Consumer Reports stated that it was a "much better than average" printer. So I purchased one and have not been even the slightest bit disappointed since. And the cost of "per page printing" is the greatest value available. ...more info
  • Working great so far; refills hard to find locally
    The Wireless printing is such a joy / convenience, as is the scanning function, where it will scan to jpeg or .pdf and store it on a memory card (compact flash, microsd, etc.).

    Prints fast....more info
  • HP L7780 AIO Printer
    PROS: I like this printer. It is the third AIO printer I have had. I have this set up using the wi-fi net in my house, so all three of our computers can print to it and the only wire going to it is power. The large paper supply is great. I like the capability to use the large 88XL large ink cartridges. My previous HP 1215 had duplex printing, so this having it out of the box, and not having to buy the duplexer separate was also a plus. The printer does a good job on pictures also.

    CONS: Out of the box, the black/yellow print head was skipping one line. After trying the multiple things HP had me do, they are supposed to be sending me a replacement print head. Haven't seen it yet and it's been 3 weeks. It is sorta noisy, but not objectionable when it is warming up.

    PLUS: Amazon's Price Was among the best I found anywhere....more info
  • Longtime Owner Says Beware!
    I have owned several HP printers and scanners in the past and have always been happy with them. I purchased this unit one year ago to replace a Brother Multi-function printer that had died. The print quality is fine but otherwise the quality stinks.

    o The document feeder fails to properly feed at least 50% of the faxes I try and send.

    o The printer, on a fairly regular basis, starts printing OK and then garbles the print on the rest of the page.

    o The scanner will scan a few times and will then stop responding (I have an older USB scanner that works just fine so I am pretty sure it is not my PC)

    o A minor annoyance is that the printer starts bugging me to change the cartridge when it still has about 1/4 of its ink left.

    In short, this was a terrible disappointment.
    ...more info
  • Calling HP Tech Support is as bad as contacting my cable company!
    The HP L7780 is an ok all-in-one printer. Not worth spending more than $300 for and that's only if you get free shipping. The printer can be rather fast when the software is working properly but that's not often. The printer is loud! Fax is ok and scanning was ok too but I now have this problem with a line going across whatever I scan. HP Tech Support is useless. If you get someone that speaks and understands English, you feel like you hit the lotto. But you soon find out that they most likely aren't going to have a clue what's wrong with your printer. The wireless works well for me. If it wasn't for the bad HP software and the lousy tech support, I could give this printer three stars. ...more info
  • HP L7780
    The L7780 starts out great, but the feed tray jams in a short time the multi-feed takes double sheets and it has a major problem networking with linksys. Mine is no just a copier. I bought a Brother 465 to replace it at 1/4 the price....more info
  • troubles
    I don't think this product is ready for prime time.

    The Cd that was enclosed was not ready for a new Mac; find the righting the correct one was a pain.

    It contains NO manual, requiring you to find and then down load the trouble shooting section.

    First thing I did was a copy; and it had a paper jam.
    The manual was awful, the drawings confusing. (I am an engineer; it should not have been any where this difficult.) On the web I found some photo's.
    The photos were small and could not be enlarged.

    I called the help desk... the guy was nice and he tried.
    But, he did not have access to better quality pictures; and the machine that they had on site was missing parts!!
    I finally figured it out while I was on hold for (the call lasted nearly an hour).

    john...more info
  • Not HP Quality
    Very disappointed with this printer. I recently returned it for a refund. The printer failed to scan properly; that is, although every page of an 18 page document scanned properly via the ADF, the final file only contained 10 pages. It's ridiculous to have to verify that every page that was scanned, shows up in the final document. I spent a long time chatting with the HP rep. All of the "advice" was useless. This is a cheap printer. Replaced the printer with the Brother MFC-9840CDW which I'm quite impressed with (although twice as expensive)....more info
  • Scan/Fax to Email does not work anymore
    Who would remove the features from their product range? It is done by HP! Previously with Office Jet 9100 series, there used to be option to send from the printer to an email account. So because we had it for a discontinued product, we did not even check if it was there for this one. Apparently it is not there. After a chat with the HP Support, who tried their best to get something working, we realized at the end the only thing possible is: to send it to Outlook (or another email programme) and attach it to an email.... but this means All In Ones HAVE TO BE CONNECTED TO A COMPUTER ALWAYS and REQUIRES YOUR INPUT. Now with this one we can not receive faxes which are directly send to our inboxes nor we can not scan any document and send it to an email account...

    Before we realized this printer, I was so sure that this would be a great choice... The printing works quite fast, wireless worked fine for us... but sorry HP downgraded from the features that they had as well. I guess for us it is time to change the vendor who still supports scan and fax to email......more info
  • screwed
    HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)Well, finally burned by hp. never thought it would happen. tech guy told me to trash and upgrade from this machine after I had it a little over a year and 200 prints and copies ( heavy use huh) Ink leaks from the manifold all over hte place. I have redownloaded and reinstalled the driver for this machine at least a half a dozen times. Wow where do I go from here...more info
  • We fixed that insidious "Clear Paper Jam" error from the rear duplex loader / read for solution.
    We fixed that insidious "Clear Paper Jam" error from the rear duplex loader / read for solution.


    This device consistently stretches the text on every duplexed scanned side.
    In other words, if you set the scanner to scan both sides of the page, the underside / 2nd part always stretches the text at the top of the 2nd page.

    (SEE SUBMITTED PHOTO)

    Sometimes, it has just been a single sentence, other times an entire paragraph.

    Contacting HP TechSupport is as painful as it is useless. Search their tech support and find out everything else about this thing except what you need to fix.

    Searched Google to no avail either.

    BUT - the scanning performance speed is superb for an MFD in this price range,,,, too bad it just skews the tops of the even numbered pages.


    ------ SOLVING THAT "PAPER JAM" ERROR ------
    REFER TO THE USER SUBMITTED PHOTO FOR GRAPHICAL NOTES AT THE other HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)Amazon 7780 Product Page here:


    Required Tools:
    (2) Medium sized paper clips

    Preferable Tools:
    (1) Pair of pliers with rubber grips
    (1) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.


    This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.

    Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.

    HP Tech Support online and on the phone don't troubleshoot it past "clear the paper from the device than try again please" b.s.

    After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.

    Begin:

    1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) THERE IS NO ELECTROCUTION RISK.
    2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
    3. CAREFULLY OBSERVE THE pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
    4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
    5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.

    Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.
    ...more info
  • MAJOR FLAW in the DUPLEX SCANNING / FIXED SOLVED THE IMPOSSIBLE "PAPER JAM" ERROR
    This device consistently stretches the text on every duplexed scanned side.
    In other words, if you set the scanner to scan both sides of the page, the underside / 2nd part always stretches the text at the top of the 2nd page.

    (SEE SUBMITTED PHOTO)

    Sometimes, it has just been a single sentence, other times an entire paragraph.

    Contacting HP TechSupport is as painful as it is useless. Search their tech support and find out everything else about this thing except what you need to fix.

    Searched Google to no avail either.

    BUT - the scanning performance speed is superb for an MFD in this price range,,,, too bad it just skews the tops of the even numbered pages.


    ------ SOLVING THAT "PAPER JAM" ERROR ------
    REFER TO THE USER SUBMITTED PHOTO FOR GRAPHICAL NOTES AT THE other HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)Amazon 7780 Product Page here:


    Required Tools:
    (2) Medium sized paper clips

    Preferable Tools:
    (1) Pair of pliers with rubber grips
    (1) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.


    This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.

    Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.

    HP Tech Support online and on the phone don't troubleshoot it past "clear the paper from the device than try again please" b.s.

    After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.

    Begin:

    1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) THERE IS NO ELECTROCUTION RISK.
    2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
    3. CAREFULLY OBSERVE THE pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
    4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
    5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.

    Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.
    ...more info
  • 40.76 pound paper weight
    I went in to buy a Cannon printer and got suckered into buying a more expense HP machine. I am now on my forth 7780 since purchasing the first one on September 13, 2007. This first machine ran well for six months, copied, printed and the wireless was great then one day without any notice stopped. I contacted HP and spent two and a half hours per day, on average, for two weeks on the phone with a customer service reps, I assume were in India, who didn't know what they were doing or talking about. I was finally told to ship the machine back, at my expense. After not hearing anything for a month I contacted HP only to find out that they didn't know where the 7780 was at. One system said they received it, the other said they didn't. My shipping records showed they got it. When they finally corrected their error, in April 2008, I was sent the second 7780 machine in 17 separate boxes, got the pictures if you want to see them. When the seventeenth box arrived I contacted HP to find out what was going on. This time the customer service rep was in Canada and had the worst attitude. When I asked her about these seventeen boxes she said I would need to put the pieces together and call her if I was missing anything. Basically it's your problem and you can take it or leave it. It wasn't until I contacted the president of HP that any action was taken, at which point I received a phone call from a high level manager who said they were sending me a complete printer and to return the seventeen boxes. Printer number three arrives in May and it ran two weeks then died. Dead as a door nail. Again I contacted the president of HP and they agreed to send me another printer. Printer number four arrives in June and never made it past the initial setup. It aligned the print heads for two hours. Indicated the yellow ink was empty, when it was a new cartridge and clunked and wheezed then finally died. No fax, no scan, no nothing, DEAD!!! This is our last and final try with any HP product. I now have a 40.76 pound paper weight sitting here taking up all kinds of space and have to go back to my old and reliable Cannon MP390 machine. I knew I should have followed my first mind and stuck with Cannon. I will never, ever buy anything HP for my business or personal use again.

    Oh, and of the seventeen boxes, there were two feeder trays, two two-sided printing accessory motors. No power cord, USB cable or print heads.
    ...more info
  • Run Away!
    I bought this beast 4 months ago. The wireless network has never worked. The fax works intermittently. It's prone to paper jams. The paper trays are difficult to work with.

    But I can live with all of that.

    Earlier this week I started having trouble with the yellow ink. The printer stopped and said that it wouldn't print without a new yellow print cartridge. I went to the store and bought an XL cartridge and installed it. The result was yellow ink in splooged all over inside the printer, which then informed me that there was a problem with the yellow/black printhead. I spent over $100 to have a new printhead sent next-day day from HP. I installed it, and the result is more yellow ink spewed all over, and now the printer is saying both printerheads (including the new one) are shot. After 4 months of bad-to-decent service, I now have a $600 (including the new printhead) paperweight....more info
  • MAJOR FLAW in the DUPLEX SCANNING / FIXED SOLVED THE IMPOSSIBLE "PAPER JAM" ERROR
    This device consistently stretches the text on every duplexed scanned side.
    In other words, if you set the scanner to scan both sides of the page, the underside / 2nd part always stretches the text at the top of the 2nd page.

    (SEE SUBMITTED PHOTO)

    Sometimes, it has just been a single sentence, other times an entire paragraph.

    Contacting HP TechSupport is as painful as it is useless. Search their tech support and find out everything else about this thing except what you need to fix.

    Searched Google to no avail either.

    BUT - the scanning performance speed is superb for an MFD in this price range,,,, too bad it just skews the tops of the even numbered pages.


    ------ SOLVING THAT "PAPER JAM" ERROR ------
    REFER TO THE USER SUBMITTED PHOTO FOR GRAPHICAL NOTES
    Required Tools:
    (2) Medium sized paper clips

    Preferable Tools:
    (1) Pair of pliers with rubber grips
    (1) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.


    This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.

    Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.

    HP Tech Support online and on the phone don't troubleshoot it past "clear the paper from the device than try again please" b.s.

    After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.

    Begin:

    1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) THERE IS NO ELECTROCUTION RISK.
    2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
    3. CAREFULLY OBSERVE THE pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
    4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
    5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.

    Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.
    ...more info
  • just say no
    Pro: Print quality is very good and print cost (per the manufacture) should be approximately 1.5 cents per page which is excellent. Time will tell what the actual printing costs are.

    CON:
    This printer has a mind of its own. It does what it wants when it wants. Some days it works, some days it don't.

    It a has a tendency to grab several pages at one time and if you are lucky it will just print on the top page, if not it spreads the print across several pages.

    On occasion it has decided it is a paper shredder and is a royal pain to clean out all the pieces of paper. This printer jams like no other printer I have ever owned

    The biggest problem I had had to deal with is the printer cuts off the last three rows of about half of the MS word documents I have printed. After numerous calls to HP tech support I finally get told the printer (depending on which tech support person you talk to) is not compatible with MS Office 2007 and/or Windows Vista. This problem also happens with other applications. In Excel 2007 it cut off the first couple of columns when printing.

    HP tech support is hit and miss. Various tech support folks have blamed my ethernet network setup, the cables in my network, my router, my operating system, my laptop, Microsoft, other application software, etc. There have been some individuals who have provided stellar support in assisting me in trouble shooting and uninstalling/reinstalling the HP software but as the software itself is the problem no actual solutions have been found.

    I opened a service account with MS at HP insistence that MS was the cause of the problems (thank you HP for another opportunity to spend money). This was to investigate the cause of truncation of the printed page because HP said it was a Microsoft issue; MS said it was the HP printer drivers that were the cause of the problem. MS had me open a word document in the safe mode (blocks the HP print drivers from taking over when using MS Word). In the safe mode it printed just fine. That cinched it for me as to the culprit. Weeks later HP did finally say that their drivers were incompatible with Office 2007.

    Early on I down loaded the latest HP drivers for this product (version 8.0.1) at HP's direction. They had me check a variety of things and finally decided the printer is defective. They sent me a refurbished printer. Now I have them question how long I have had my printer because the serial number of the unit they sent me was originally sold more than year ago. Its great HP is willing to replace the printer, it would be even better if the damn thing just worked right out of the box. . A number of folks have had their printers replaced.

    It has also shown a weird tendency to place a printed page in the lower tray instead of in the regular out put tray. I finally had to pull all the paper from the lower tray so at least I had some idea when the printer was playing hide and seek with its output.

    The top document feeder tray is flimsy.

    The small display screen should have been made so you could tilt it to improve its visibility in direct light.

    I expect a top of the line printer to work out of the box. I have hours and hours of phone time to tech support. I am very frustrated with what has turned into a colossal pain. We bought this for use in our office. We don't have the couple of hours it has required each time we have started this printer up to finally get it printing. Once it is up and running we have to check each page for truncation of the printed text. Life is too short to have to deal with this printer. I have not even tried to use the wireless networking which I have hear is very troublesome nor have I have tried the duplex printing. I pulled the lower paper tray rather than continue to try and makeit work.

    My last complaint is with the lack of documentation. If you are going to sell a product at least give the end user a decent manual describing the operations. I should not have to play around with the various controls to figure out how the thing is suppose to work. I had to call tech support just to find the fax log.

    This purchase was a huge mistake. This printer is the Edsel of printers. I believe HP strung me along until I had the printer long enough that I could not return it. HP is slipping if this is the best they can do. This is marketed as a top of the line All in One printer. It isn't even close! Seriously, HP needs to do better or go away!

    IN closing if this printer does not work for you right out of the box, return it and buy something else. Your life will be better for it.
    ...more info
  • muscular personal / smb all-in-one option
    i have gone through a number of a-i-o printers in the past. i haved used units from brother, canon and hp. i found the hp l7780 on amazon at a ridiculously low price. i bought it thinking if it didn't meet standards, it would not be much of a loss.

    to my surprise, this unit works as promised. the setup took some time, but it didn't require much input or efdfort from me.

    the printer provides extremely good - near laser quality results, and fast. the fax was easy to use and is also fast.

    the scanner also works well, but proved to be a bit more than difficult to set up than the other features.

    the wireless network setup was a breeze using the unit's very intuitive control panel. about 2-3 minutes in all.

    all in all, i aam extremely satisfied with the l7780. i would have given it a 5-star rating but for the scanner.

    for less than $300, you cannot beat this unit.

    warning: chose what you print caefully. in addition to killing trees, you will also dig a huge hole in your pockets, the cartridges are not cheap. but you already knew that's how how hp and all the printer manufacturers make their money....more info
  • Nice printer and copier
    Ordered this for our home business and personal use. It works great and has been problem free so far. I am very satisfied with it....more info
  • OK for printing, so so for faxing (DIED after 2 months)
    The printer is a little larger than I expected, but that is ok. The glass lid to photocopy stuff is pretty large for making copies out of a book or whatever.

    The printer works fine across network. No problems there at all.

    The fax across network does not work so well. Sending fax jobs from your local machine results in strange lock ups on the printer side of things. Jobs that others sent to print will be kicked or dropped from the queue. HP support has not resolved this issue for us.

    And faxing from the top sheet feeder is rediculous. It will call and then scan/fax each page one at a time. All my previous fax machines scan in all the pages and then fax. If you get a paper feed error in the middle of a fax it kills the entire fax.

    So I am hoping that this thing lasts a few years as a decent network duplex printer and occasional copier machine. The price is cheap for what it does.


    EDIT: After exactly 60 days of owning the machine the ink cartridge in it exploded and soaked the entire printer with ink (and the floor around it, the server rack, etc). After spending about 3/4 of a day trying to clean it up the printer still will not work. The ink has gummed up everything internally. And of course HP says it is a user problem. Not sure how you could mess up the ink install - slides in or it doesn't. But now I have a nice big paperweight......more info
  • I think hp finally got it right with this All-In-One . . .
    After many years of frustration with three (3) HP Officejet d145 Color All-In-One Printer/Fax/Scanner/Copier machines - I now have a machine that works without a hitch - the performance, trouble free operation and ease of use of HP Officjet pro L7780 even surpasses the HP Officejet 7410 that I purchased about a year ago . . ....more info
  • Great purchase
    I bought the officejet pro L7780 for my home and consulting business. It was very easy to set up and everything worked right away without any trouble. I run Windows XP and Vista on two different laptops. The wireless function is just great. The only down side is that bigger documents take some time to print which might be my network.
    Overall I can only recommend this machine!...more info
  • Good home office / small business printer
    I replaced my HP OfficeJet 7410 with this printer. It seems to function pretty good in comparison to my older HP. It does take it 15-20 seconds to get prints out though. I've not been able to determine why it's slow. Ink usage is about the same as the older model so no real improvement there. For the money and the features it was worth it....more info
  • Fussy but worth the effort
    The wireless networking is what attracted me to this printer and I am happy to say it is working like a charm -- now. But it can be a little tough to set up, especially if you have a Linksys router (and I imagine half the people in the world fall into that category). HP might have fixed this bug by now on the newer ones (mine was purchased in March 2008) but you will have to manually enter the IP information if you are using it with a Linksys. This information was earned through hours on the phone with HP.

    The only problem I have with the printer now is that it sometimes thinks a cartridge is empty when it's not. To fix this you have to power down, remove and re-install all the cartridges (not just the one reporting to be empty).

    Up and running, the thing is a real workhorse. The controls are very intuitive and the software is fine. The print quality is noticeably better than the Dell multifunction I had been using. And it is very convenient to use with a laptop from anywhere in the house.

    ...more info
  • Excellent Office Print once networking is set up.
    This printer turned out to be everything I'd hoped for in an all-in-one printer. There are some issues getting wireless networking working properly with a Macintosh, but once set up (using HP IP printing - NOT Bonjour) it works flawlessly. There remain a few minor driver issues, especially when using it via emulations, such as Citrix. For example, I use Tray 1 for envelopes (the only tray that can be used for envelopes) and Tray 2 for paper. I've got Tray 2 set as the default for everything, yet when printing via a Citrix client, it defaults to Tray 1 and prevents me from manually selecting Tray 2.

    Print quality is excellent whether you're looking at standard black text or color photos. I still need to do some calibration to get accurate photo prints, but even without, it's darn close.

    All told, for the price, this is one solid HP printer!...more info
  • Mac Friendly
    Just opened and installed this evening. Simple to install. I am a Mac user so I was concerned that it might be too PC focused. But as usual, Mac set-up was a breeze. The only problem I had was that the included software for Mac would not go through the install process. But I was able print anyway without any added software. It was a simple click to add the printer to my Print & Fax preferences, it found a compatible driver in seconds and I was on my way. I printed from Adobe InDesign without any problems. The copier function is great and fast! Color and Black and White are very sharp. I am able to scan over the web as well. Once I get more use out of this device I will update my review. If you're a Mac owner looking for an all-in-one, this is a great choice....more info
  • The Printer For You!
    This printer does anything anyone could want. It has an amazing scanner. It has a high dpi and has a large piece of glass to fit almost any size of paper. The printer is very fast and the duplexer works very well. It is extremely quick and easy for me to printer double-sided now. The only mechanism I have not yet tried is the fax. I assume it is very good. The only flaw for this device, is that when I tried to wirelessly print. It worked amazing at first, but after I turned the printer off and on again, it froze up after the wireless networking had started up. I fixed this by inserting an ethernet cable into the printer and then the wireless networking shut off. I then disabled it. I hope in the future that HP will fix this issue. You may have read articles saying that this printer is not compatible with Windows Vista. THAT IS NOT TRUE! This printer is 100% compatible with Vista. Another great feature of the printer is the screen. This makes it easier to change settings and perform tasks. Finally, the printer comes with Readeris Pro, a program that can convert documents into text files. It works fairly well, but it is not yet perfect. I highly recommend that you purchase this product!...more info
  • Best printer I've had. Though the wireless setup is not too easy
    I've had several printers over the past fifteen years, and I would have to say that this is certainly the best one I have purchased for my home. It works well and the menu systems make sense. I have performed the print, scan, and copy features so far, and they have all worked without any issues.

    The only problem is setting this printer up to work wirelessly with my network. The printer did work with all of my computers, but then stopped when I moved it to another room. I now have to reconfigure it to get back to where I was. I'll wait until the remodelling is done and I am able to return it to the original place.

    Overall, it is a great system. As other users have said, it is quite loud when it prints and actually vibrates not only the printer, but the desk its sitting on. However, this has not been a distraction for me.

    I hope to be able to use this printer for many years before needing to replace it....more info
  • HP Quality is Down the Tubes
    This month I purchased the HP 7560 All in One and had to return it because the control panel did not work. HP stated it was a hardware issue and generously offered to replace it "free of cost to me!" (how generous of them). I thought it was just a quirk, pushed aside my feelings of foreboding and decided that I'd go ahead and upgrade to a newer machine. So I ordered the HP 7780 All-in-One.

    Unbelieveable! I can't tell you if this printer works or not because once again, the control panel is inoperative due to a hardware issue that HP cannot resolve. Once again they generously offered to replace it at no cost to me but I must wait 5-7 business days to receive it, and have to repackage the whole thing (has anyone ever been able to get their products back into the box as received??) and take it to be shipped back.

    I'm furious at the serious reduction in quality I've seen in HP products. Having been a huge HP proponent for many years for my own business and that of my clients, I've purchased no less than a dozen HP products over the years. Never again.

    Don't waste your time or money with HP. Two different models - same hardware issue does not bode well for this company....more info
  • Beware of this printer!
    ***BEWARE***

    HP OfficeJet Pro L7780 All In One

    This All In One Printer is a piece of junk! I purchased the first one on April 15th 2008. I have always used and trusted HP Printers. BUT NEVER AGAIN! The first day I tried installing this printer and making a wireless connection to my Linksys WRT54G router was a nightmare. As soon as the wireless connection was made the whole printer would just lock up. Not even the control panel would work. You couldn't scan, you couldn't fax, You couldn't print of copy. You could not even access the setup menu. You couldn't even turn it off with the power button. The only way to turn it off was to kill the power cord. Naturally trusting HP, I thought the problem was with me or the installation. I worked on this printer until 1:00 am in the morning, and each time the result was the same.

    So the next day I called HP Tech support, (outsourced to a foreign country). After working with an agent I could hardly understand for over two and a half hours, The HP agent finally admitted there is issues with this printer. The HP agent could not make the wireless connection either without it locking up the whole printer. He finally suggested I take it back to the store and exchange it for another unit
    .
    So after working on this printer for more than 12 hours, I did in-fact exchange it for another unit.

    Guess what??? The new unit has the same problem. SO HP IS AWARE THAT THIS PRINTER HAS ISSUES. YET THEY HAVE NOT PULLED IT FROM RETAIL. HP Doesn't care how much time you waste with their crappy products. NEVER AGAIN will I ever buy HP products. I will try Lexmark, or Canon, or Brother. ANYBODY BUT HP....more info
  • Printer Glitch?
    I don't know if this is common for this kind of printer considering the 3 star overall rating for it, but every time I try to print something, when the paper comes out, it has lines running through the text/ picture. It has done this since day one and we don't know how to fix it. Otherwise it works fine but the lines running through the pictures is a presentation ruiner, as it looks terrible. ...more info
  • Wireless Function is Problematic
    Needed a replacement as the wireless function of the purchased unit failed to work. The wireless function is challenging when on different floor levels at home. It also has a difficult time managing print jobs on a busy wireless circuit, as it will stop in the middle of a print job. That requires manual intervention to start printing the document where it left off. All other functions work perfectly. Front line technical representatives in India are challenged by English, thus making technical discussions a frustrating experience. Once discussions are shifted to equipment specialists, conversations were excellent - equipment specialists that I talked with were working on their Masters degree, thus education level is a big factor in having a meaningful discussion. They recommended bypassing the printer wireless and using a Ethernet connection to a wireless router. I did that and the printer worked flawlessly, no matter where my notebook was at in my home. Also, I have had HP printers and test equipment in the past, and disappointed by the quality and operations of this particular printer. I gave it an "average" score....more info
  • Buyer Beware
    Buyer Beware! Purchased this printer band new only to have continues automatic document feeder jams. The manual doens't show any troubleshooting for ADF jams. You need to search online. HP customer service is almost non-existant. I was instructed to return my printer to CA which cost me just under $80 bucks. I received a refurbished skeleton printer...no face plate, power cord, duplexer, additional paper tray, manual, ink, etc. I was not told to save these items. On initial contact from HP I was told I would receive a new printer.....not the case.....they only send refurbs.

    This will be my last HP product as they have poor customer service and do not provide the availability of their customer service reps to make decisions. I can't really say how the other features worked or did not work as I had this problem right from the beginning...........last HP for me! They are too big of a company to care about the consumer relations and customer service.......they are more corporate focused on the commericial segment of business........STAY AWAY FROM THIS IF THE ADF MATTERS........more info
  • UnOpened Box is the Key to HP satisfaction
    I've worked for 24hr Computer Housecalls for over 15 yrs. Done over 1,000 servicecalls for practically every possible printer problem. I spent over a month doing research for just the right printer. Very few printers exist that have the numerous capabilities of the L7780 printer. The large capacity ink cartridges at a fair price (do your research) should not be overlooked. This is a excellent printer and operates quickly and efficiently. The double sided capability is a paper saver not found in many printers today. It took me 4 wks to do my research and make my choice. It was time well spent.

    A closer look at these reviews, it's easy to see that the ratings are mostly either 5 stars or 1 stars. The 1 stars are apparent that the buyers accepted opened boxes. That was their mistake. With no middle stars ratings it should be obvious that this product...when you get a good one...is a consumers dream of a printer. Doing what it says and doing it impressively. Based on my experience...I totally recommend this HP L7780....more info
  • Worst Fax Ever!
    We have had to return this fax for the 3rd and final time in less than a year.

    The Automatic Document Feeder on the top keeps jamming, and then will not work at all.

    The machine also cannot broadcast fax from a network. I was on with HP tech support for over 12 hours and finally someone said it could not do that. The drivers are still stuck on my machine and try to install everytime I boot up.
    ...more info
  • Works Fine
    This printer arrived with a defective duplexor (double sided prints got stuck). I caught the problem just within the 30 day period. Called HP and they said they would send another one out. I asked if that it was not the duplexor problem but something else would they send me a new one. They said no, they would send a refurbished one.
    So I called Amazon as it was less than 30 days. Amazon experience was excellent. They took it back, shipped me a new one (within minutes of ups picking up the old one).
    However, the whole experience with HP was painfull. Packing the printer was too. Other than that, new printer works just fine....more info
  • Not yet ready for prime time
    From the specs this looked like a great home-office machine, with better ink economy and a higher rated monthly print volume. Print quality has turned out to be good (although at time sheets don't feed straight), but the machine vibrates a lot when printing. The big issue is networking; I initially installed it with ethernet to the router; however large print jobs (especially big graphics) would routinely lock up the printer. HP tech support blamed Microsoft; in the end I had to install it USB to one of the PCs, and share the PC with other users. Not ideal at all. Vista has been around long enough that HP should have produced a full set of working drivers, including those that support network use.

    ...more info
  • Great all in one
    Purchased this printer because I was told that it was economic to run. After using it for over a month in my small business I have found that it is true. The FAX function works well and the printer is great....more info
  • Duplexing not the best...
    One of the reasons I chose this model over others is for duplexing. As it turns out, this is not the printers strong point. I've had about 10% of the duplexing jobs jam, which is unexceptable. So, now I don't use the printer the way I intended, and limit my duplexing requests to 1-page jobs that are easy to "redo". All the other functions are easy to use and work fine....more info
  • L7780 Software has Issues
    The L7780 is a disappointment after having the 7410 which performed well for several years. My complaints are as follows:
    (a) Communication between my desktop and the printer in regards to scanning is intermittent. I can always print, but when attempting to initiate a scan, it may or may not connect to the printer. If scanning fails, one must kill the window with task manager. Reintallation of the software does not resolve the issue.
    (b) When attempting to use wireless w/DHCP and WEP, the entire keyset of the printer will freeze up. Power cycling does not help. Printer will come back to life if a network cable is physically attached. I have read that using a static IP address rather than dynamic will also resolve this issue.
    (c) Software behaves badly on a laptop as follows...Laptop OK when it can find the printer. However, if the laptop is taken to a remote location where the printer is not available, it can cause application issues with Word, Excel, and Outlook. In addition, the "HP Network Devices Support" service can get into a mode where it consumes 50% or more of the CPU resources continuously {which makes my wife believe that the computer is just slow}. My advice to all is do disable this service. Also, be sure to update Microsoft Office to SP3 (Office 2003).
    Folks, this is not a cheap printer. HP is not a small company. The expectation is that I unpack the printer, install the software, and put the printer to work.... not spend hours on a per machine basis solving different issues on each machine in my home network. Although I was fond of the 7410, and still think that mechanically this is good device, my advice is to look at printers from other manufacturers. {Avoid those with top paper feeds].

    One last thought. When chasing problems such as those mentioned, a great deal of time is spent on the web looking for solutions. The problems mentioned are not just my problems, but are shared by many others...some of which are mentioned in reviews others have posted on this product at this site. Some love this printer and think its great. If you feel uncomfortable about what to do if things don't work correctly right off the bat, I would strongly recommend a different product.

    ...more info
  • So far so good
    I ordered this product since I have a home editing business and am in the publishing business. The price via Amazon was outstanding for the quality of what I received.

    It arrived fast, was fairly simple to unpack and set up. The software to load it to my first computer went well. I used the firewire cable to load the software and then used the on-board network wizard to go wireless with my first computer.

    The problem came with my second computer load. I could not use the supplied software CD to load the second computer. I kept getting errors. The supplied installation and user manual was pretty much useless on how to set up a second system.

    I went to the HP site and downloaded the software drivers and ran them. That worked to load the software on computer #2. According to the installation and user manual with it being wireless all I had to do was search for wireless devices to load the printer. WRONG. My computer #2 would not detect it. I had to run a load option from the main installation screen for wireless interfaces. That was not mentioned in the documentation or on the HP site. Once I ran the software for the wireless interface it directed me to put in a thumb drive to transfer the information to the printer.

    I did that and when I put the thumb drive in the printer it said it did not recognize the drive. But it must have worked. Because when I did a search for wireless devices it found it right away.

    I spent about three hours on this. Once it was recognized by both computers I put it through some pretty hard double sided printing of different sizes and it worked like a champ.

    I will watch for the pitfalls others have found to see if they show up. But so far I am happy.

    [...]...more info
  • Absolute rubbish
    This is the worst piece of electronics I have ever bought. I could only get past the failure of the software by going to the company site and downloading item by item. Even then only one quarter of the functions worked. The accompanying manual was a waste of time and I couldn't get the help function because of the software failure. When I finally got some response from the machine the scanner, the fax or the two-sided printing wouldn't work. The print rate was disgustingly slow unless you selected draft and grayscale only. Finally, to add insult to injury they don't even give you full ink cartridges to start yet it is one of the most expensive machines in its range.
    Do not buy this product....more info
  • If you have this printer, please try this and let me know if it works
    My father-n-law has this printer and I think it has a design flaw to say the least. First we had to upgrade the OS from ME to XP because the drivers will not work with ME or prior OS's. While waiting for the DSL rep to add the DSL line, we set the printer for stand alone. Copying and faxing was not a problem. After the DSL was added to a separate phone line and number, the faxing stopped. My father-n-law stayed on the phone with the HP rep for hours which resulted in him taking the printer back to the store for another but same printer. I hooked printer #2 up to the DSL line and it worked fine. Then we tried hooking the printer up as a stand alone printer by hooking it up straight to the non-DSL line with only one phone cord from the back of the printer and it will not fax.

    It appears to me that however you first setup your printer is the ONLY way that the stand alone fax will work. For example, if you hook up your printer as a stand alone and decide to hook it up as dial-up, DSL etc, then the stand alone fax will not work but if you re-hook it up the way you first did then it will work.

    Therefore, I am asking that whoever have this printer please set your printer for stand alone faxing and please let me know if the stand alone fax works. To determine if it works, please follow the below steps and if I am off then please forgive me as I am doing this from memory away from the printer:

    1. Press Setup

    2. Press OK

    3. Arrow down until you see tools which I think is number is six

    4. Press OK

    5. Arrow down to run fax test which I think is number seven as I might have the numbers confused

    6. The printer will run the test and print out the results. If it failed then you know that you have the same problems that I listed and if it passes, then you do not have the same problems. One way to know if it is passing the test and that is while the printer is running the test, you will hear a dial tone. If you do not hear a dial tone, then the odds are that it is not passing the test. It is better to know NOW than later that your printer is not a stand alone printer especially if you just purchased the printer.

    7. Then re-hook it up to the way that you had it as it should work.

    We have not got passed this point so I cannot review it more than this so when it is up and running, we will be able to update it further. I gave it one star because of the problems that I indicated. My personal printer which is a printer that you might want to research is "Brother MFC-9840cdw Color Laser Multi-Function Center with Wireless Interface and Duplex." The price bounces up and down from around 649-850 dollars. The majority of people are satisfied with this printer and I think you might also be happy with the Brother printer. :)

    ***Update*** March 8, 2008

    Finally, we go the printer to work as a standalone on a non-DSL line. So far, the printer is working but will keep you posted if things change.


    ...more info
  • Really Glad I Made This Choice

    I spent quite amount of time reading reviews and researching for the best printer to accomodate my needs. Price was also a factor. There were some reviews that rated this printer higher and some lower. But when I made up my mind to purchase another printer I held off and kept coming back to this one and so far I am glad I did. I am a person who has no clue on what makes the guts of a computer tick, I received the printer and installed it in about 15 minutes without any problems. I followed instructions step by step, they were easy to understand and simple to follow. So far everything has worked as I expected and print color and quality is very sharp. Amazon had the cheapest price for this printer and ordering and shipping was easy and fast. Thanks Amazon for a great experience....more info
  • My HP Officejet Pro review
    Just bought this printer January 28th and so far, it has been great. The install was easy and smooth, once the printer finished its rather lengthy initialization. I know very little when it comes to technology and bought this printer because of the person who helped me at the store. I told him that I was running Windows Vista and he said that it would work just fine and it has so far. I have wireless in my home and wanted to be able to print and fax from my laptop from anywhere in my house. I read the directions and followed them step by step and within one hour I had it up and running with everything working. I didn't use or need any cables when setting it up. The installation was painless.

    I can send faxes from my laptop with easy. Copying works as expected. Scanning is great. The digital filing function allows you press a button to scan documents from the feeder or glass directly to a network drive without needing to do anything on a connected computer. You can also request a scan from a computer as with most all-in-ones.
    Print quality is excellent. Speed for black print is fast. Color printing is color printing but the quality is very good.
    After reading the reviews, I was hesitant to buy this product but my experience has been better than I anticipated. I believe most of the negative reviews are because people didn't follow the directions....more info
  • The PROs rock, but the CONs are not minor
    PROs:

    - Feature of scanning directly to a Windows network share, without HP software on workstation.

    - Availability of reduced-footprint Windows printer driver for workstations that only print, without having to also install scanner driver or HP creative software.

    - Multi-page scan through the automatic document feeder can be saved to single multi-page PDF file.

    - Better print head design than 73xx/74xx series; appears unlikely to fail in the way this earlier series repeatedly did.

    - Separate individual ink color cartridges. Print head(s) are separate from the ink cartridges.

    - Wi-Fi connectivity standard in addition to Ethernet.

    - Large capacity additional input paper tray standard.


    CONs:

    - Although the Windows printer driver can accurately control which paper input tray should be used, not enough features on the printer itself are aware of the "Tray 2" included standard with this printer. The front-panel "Copy" feature can be set to default to Tray 2, but even though general "Default Tray" and "Tray Lock" settings also exists in the configuration menu, both INCOMING FAXES and any printer status or FAX reports and test pages always come from Tray 1 regardless of what paper is loaded there and regardless of which tray is default/locked. (Confimed by HP support to be "intended" behavior.) Which is unfortunate because Tray 1 is the only tray that supports photo paper and photo paper is what's likely to be loaded there, causing loss/truncation of the incoming FAX.

    - Have not successfully used duplex feature without a paper jam.

    - First printer was DOA with a mechanical deadlock in the paper feed mechanism. Second printer worked fine out of the box.

    - This printer is more strict with regard to what features are allowed to be selected with which types of paper. For example, 73xx/74xx series would let me run plain paper through as "borderless" and set to "draft" quality as to not over-saturate with ink. L7780 requires that photo paper be used for "borderless" (and therefore, also requires Tray 1 be used), and eliminates the "draft" quality selection when using photo papers. Causing complete over-saturation of ink if you attempt to proceed with borderless printing on plain paper, and in my experience made this impossible.


    CONCLUSION:

    Overall, the printer is to be applauded for setting the bar high for features, and improving some of the mechanical shortcomings of the 73xx/74xx series. But the "incoming FAXes cannot use Tray 2" condition is just utterly inexcusable for a printer in this price range that includes the additional tray standard. Makes me begrudgingly a "mostly satisfied" HP owner, instead of a happy one....more info
  • The PROs rock, but the CONs are not minor
    PROs:

    - Feature of scanning directly to a Windows network share, without HP software on workstation.

    - Availability of reduced-footprint Windows printer driver for workstations that only print, without having to also install scanner driver or HP creative software.

    - Multi-page scan through the automatic document feeder can be saved to single multi-page PDF file.

    - Better print head design than 73xx/74xx series; appears unlikely to fail in the way this earlier series repeatedly did.

    - Separate individual ink color cartridges. Print head(s) are separate from the ink cartridges.

    - Wi-Fi connectivity standard in addition to Ethernet.

    - Large capacity additional input paper tray standard.


    CONs:

    - Although the Windows printer driver can accurately control which paper input tray should be used, not enough features on the printer itself are aware of the "Tray 2" included standard with this printer. The front-panel "Copy" feature can be set to default to Tray 2, but even though general "Default Tray" and "Tray Lock" settings also exists in the configuration menu, both INCOMING FAXES and any printer status or FAX reports and test pages always come from Tray 1 regardless of what paper is loaded there and regardless of which tray is default/locked. (Confimed by HP support to be "intended" behavior.) Which is unfortunate because Tray 1 is the only tray that supports photo paper and photo paper is what's likely to be loaded there, causing loss/truncation of the incoming FAX.

    - Have not successfully used duplex feature without a paper jam.

    - First printer was DOA with a mechanical deadlock in the paper feed mechanism. Second printer worked fine out of the box.

    - This printer is more strict with regard to what features are allowed to be selected with which types of paper. For example, 73xx/74xx series would let me run plain paper through as "borderless" and set to "draft" quality as to not over-saturate with ink. L7780 requires that photo paper be used for "borderless" (and therefore, also requires Tray 1 be used), and eliminates the "draft" quality selection when using photo papers. Causing complete over-saturation of ink if you attempt to proceed with borderless printing on plain paper, and in my experience made this impossible.


    CONCLUSION:

    Overall, the printer is to be applauded for setting the bar high for features, and improving some of the mechanical shortcomings of the 73xx/74xx series. But the "incoming FAXes cannot use Tray 2" condition is just utterly inexcusable for a printer in this price range that includes the additional tray standard. Makes me begrudgingly a "mostly satisfied" HP owner, instead of a happy one....more info
  • Quality issues - lousy support
    I'm on my second printer now. The first refused to print duplex (paper jam all the time). The 2nd printer has problems printing duplex after 20 pages or so. I've already spent hours with HP support on this - HP HAS THE WORST SUPPORT - let me repeat that one more time: HP HAS THE WORST SUPPORT. If you get a printer that works flawlessly, consider yourself lucky. If not, then be prepared to spend HOURS on the phone and very frustrating waiting periods. As far as I'm concerned, there are no quality checks and I personally spent a lot more time on this than what the printer is actually worth. I would have paid double the money if I didn't have to deal with HP's support. I long for quality not quantity - if any printer manufacturer out there reads this, please, whatever happened with printers that just worked? ...more info
  • A Real Workhorse
    I cannot say enough good things about this device. We had another HP multifunction device that we had purchased several years ago. While not bad, it was cumbersome and not easy to use all of the time (there were some problems with paper jams and the print cartridges, and the print speed was slow). This machine offers the same functionality only better. I have used very robust multi-function devices at our office and this machine offers a virtually identical feature set. The speed is good, the print quality great, scan options are terrific and, while I do less and less faxing these days, the fax function is good as well. The duplex features also work very well and the fact that the device is wireless means I can place it anywhere in the house and obtain access from any computer. Previous purchasers noted difficulties with software installation and/or getting the machine operable on a wireless network. I experienced none of these problems and found the system easy to install. Overall, a really great investment! ...more info
  • Good luck- you're going to need it
    I purchased this for use in my office. When it is working it sounds like the paper is being attacked. But the printing quality is fine. But every time I disconnect my laptop for travel use, I have to reinstall the software. I have 3 other older HP printers, I have sworn by them to others. This printer is nothing but a headache. I'm getting tired of installing this software and this is my second replacement. And yes the duplex system leaves a lot to be desired. Don't buy this unless you have very low quantity needs. There are cheaper printers that offer more. ...more info
  • terrible experience
    Wifi just doesnt work consistently. Printer goes into sleep mode and you cannot get it to work again. Returned it 2 times and finally purchased an older HP platform and have had better luck. Stay away from the 7000 series!...more info
  • Good Purchase-good value
    I read so many mixed reviews of all products on this type of feed back that I am reluctant to buy anything. However, I heard good things about this printer all in one and it had the features I wanted including the wireless access printing that I took the plunge. I am moderately skilled with technology, no wizard by any means. I found the unpacking and set up very easy with excellent instructions. The function was easy and so far it works wonderfully. The wireless function through my Apple Airport Extreme has been flawless. The quality is great and it is easy to use. I will use it for home and some office functions. So far I am very, very pleased and recommend this product. The price was absolutely excellent through Amazon and price was a significant factor in my purchase....more info
  • Duplex Jam kills feature
    I bought the HP Officejet Pro L7780 with high hopes for all of its advertised features. So many good reviews, but I too am having problems with the duplex unit causing paper jams intermittently. What good is a tool if you constantly have to mess with it. I am going to return it tomorrow. Why would HP, a company known for quality, sell out on the one thing that set them apart? Bah Humbug.

    Keith...more info
  • Wireless didn't work with my Mac and other issues
    This was the first larger purchase I made with Amazon. Both the experience and the product were disappointing.
    The experience-Amazon lost my first order! They sent me a confirmation per usual and then a shipping notice with a UPS tracking number and a promise delivery date. After that day came and went I went to "Where's My Stuff?" and got nothing. I called UPS. They said they never got the order to ship from Amazon. I called Amazon's Helpline and talked to someone in India who I could barely understand. After some further frustrations, they reordered the printer at no cost. By now it had been a week, so I asked for free overnight shipping, which the agreed to. The next shipping notice came through, with a promise of delivery the next day. It took another 3 days, in fact.
    The Product - It was just what I wanted. Well, I didn't really need the extra tray, but I wanted a wireless printer, because a hardwired connection just won't work where I wanted to locate it. Unfortunately, the wireless feature didn't work with my Mac PowerBook G4. When I tried to set the wireless connection using the built-in wizard in the printer, the printer locked up. The HP customer service people (back to India) finally got me to the Mac experts in Canada. They were actually pretty good. They said there was a history of this printer not working with certain kinds of wireless routers. They walked me through how to set it up manually. It didn't work. They finally concluded I'd have to hook it up directly (UPS or ethernet), which, of course, was not why I had bought this model in the first place. On my own I tried to use an Airport Express bonjour connection. This too failed. When I tried to add the boujour printer in the print dialog box, it won't take it. I gave up and returned the printer to Amazon. I ended up buying the Brother MFC9440CN instead. It worked as a bonjour printer on the first try, as my other Brother printer had. But unfortunately,it doesn't have some of the other features I'd wanted with the L7780. A lesson I definitely learned with this experience was to pay more attention to the reviews before I made the purchase....more info
  • Installing and using the HP L7780 is a real time sink
    My 1st job out of calloges was with HP and I loved the company back then in the 70's and early 80's. Quality was a must. The HP Officjet Pro L7780 ought not to have been released. The installation was a nightmare and had to be completed many times. Once that was accomplished after many hours of frustration the paper has been jamming repeatedly. After a few months of this I am ready to throw the thing out.

    Don't buy one of these nightmares unless you are ready to waste a great deal of time with hassles every step of the way.

    ...more info
  • Really great printer
    I bought this printer for my home office, and have been VERY happy with it. The install was very easy (I'm set up in wired-network mode), the built in web browser on the printer makes configuring it easy and fast, and the performance is GREAT.

    Having the autofeeder, the high pages per minuted, and the extra paper cartridge make printing (and copying) on this a joy.

    Another great feature I've been using a lot is being able to just save scans on various network drives. Easy to set up (via the web interface), and a great way to do it - the PDF's just show up in my shared folder.

    I would highly recommend this printer for a home office or a small to medium office place. I'm glad to have gotten rid of my last all-in-one, and look forward to years of using the L7780....more info
  • HP Officejet SLOW
    This machine prints beautifully IF you can get it set up. As a relatively computer savy consumer, I expected to spend the afternoon setting up this machine. After six phone calls to HP Support which ranged from helpful to misleading, fifteen hours of frustration, I was able to get it to print. HP support is time comsuming, requires endless prompts, routes you to the wrong tech support, and then finally gives you incorrect information. On the basis of getting this set up, unless you have endless patience and time, another product might suit you better....more info
  • Wireless problems and how I resolved them...
    I just received this printer today as a replacement for my HP d135. When I configured wireless networking, the printer continually locked up and required unplugging from the AC power, and connecting an ethernet cable to regain any control over the printer. Once I got it to respond, I had to go into the advanced network settings, turn off "automatic IP" which uses DHCP.

    After manually specifiying an unused static IP address on my network, I re-enabled the printer's wireless network. Now, wireless networking behaves as it should, and the printer seems to work quite well (I've tested every feature except faxing so far). I like the printer and the scan to network folder features which work fine. The actual printing operation isn't very noisy at all, however, when the machine feeds a sheet of paper, that's when it is a bit noisy.

    I chose this printer because of the wireless, scan to folders, draft print speed, and the fact that there are continuous ink systems available for it.

    Hopefully my review can save some other people from hours of frustration with the bugs in HP's firmware. I'm an engineer and have worked with hi-tech stuff for over 20 years.

    Now where do I send the bill for my wasted 3 hours working around your bugs HP? Spank you very much! I like the printer, but for heaven's sake do some software quality control!
    ...more info
  • Well Worth The Money!
    After reading the reviews, I was very hesitant to buy it as some of the negatives were strong enough to cause me pause. Still, after much, much deliberation and comparing, I went for it. And I'm glad to report that most of it is like I was hoping - that if you a) read the directions, and b) take into account what you're getting for the money, this printer rocks!

    Pros:
    #1 - All it does for the money, bar none, nothing compares (I'm not even going to begin, I bet you already know!)
    #2 - Print quality is fabulous - text is crisp, and I just printed some pics on high quality glossy paper, best of any printer I've had!
    #3 - Extra paper tray nearly pays for the printer - disregard earlier complaints about how it handles the trays, all you have to do is read the directions - put plain paper in the extra tray (which is tray 2)(holds a whole pack, which is a big reason I bought this baby!), make it the default, and "lock" tray 1. For me, works great, I'm happy.
    #4 - Works great - unlike some reviews, I've had no issues with software loading, 2-sided printing, jamming, feeding, etc. And I don't believe the plastic is so cheap that you feel it's going to break...I think it's just fine.

    Cons - Ok, a couple
    #1 - Yes, it's louder than anything I've had, but hey, how can I expect the quietness of a $10k pro machine 'at the office' for a $500 home model?
    #2 - The sensor on the document feeder is a hair trigger - if I sneeze, I get an error msg saying the doc feeder is open and I need to close it - I then go over and tap it, it goes away. Now then, I haven't called anyone, and I'm going to, hoping for good results, will post a follow up...but if this doesn't go away, it could easily be the most annoying thing I've ever seen and be a total deal breaker for me...stay tuned
    #3 - I don't really care for the PhotoSmart software, and so far, I can't find a way around it, gotta use it if you want to use the pre-programmed buttons on the face. Not a deal killer, but wish they had made it so I could hit a scan button and it would go straight to my MS-Digi Image Pro, which I love.

    All in all, let me save you the trouble - I shopped until I dropped, and for the relatively little dough I spent, I'm very happy. Buy it, you won't be sorry. ...more info
  • Warning -- DO NOT BUY -- terrible printer
    I bought this printer to replace last year's model, which irreparably broke just after the warranty period ended -- I should not have been so quick to buy another HP. As it turns out, I actually bought three of these in rapid succession, trying to get one that works. I'm finally looking to return the last one for good. First one gave a message that the ink cartridge door was open when it wasn't. I called HP, there was nothing they could do, so I returned it to the store for a trade. When I opened the second one, I discovered that it had been opened and returned before. I wanted to start with a fresh one, so I brought #2 back. The third one installed fine. Then I did the wireless setup wizard, and the printer said it was connected, and to press OK to continue. That's when it locked up. Only way to restart was to unplug -- which is not recommended -- and then plug back in while pressing #/6.

    We did this a few times. We follow the same steps every time. Sometimes we succeed in getting the wireless to work. Most times it fails. Sometimes the printer works for a couple days, but often when we come in , it's locked up and we need to play the, "let's see if the printer will start today" game.

    When it does work, it's incredibly noisy.

    If I could give this thing a negative 5 I would.

    What a shame that HP still has a reputation for quality, but sells such junk. ...more info
  • Wear your earplugs
    I purchased this to replace a Brother MFC 9700, which was a workhorse but had horrible scanning software, which did not allow the user to set up a default scan mode for paper size and resolution, so I had to reset from their default every scan - tedious. I trusted reviews that the HP software was very good. It may be but it is not user-friendly, and I am having trouble figuring out how to save scan profiles and how it interacts with Acrobat, which at least was straightforward, if tedious on the Brother. Setting up the printer as a wired network printer was a challenge (with XP) although network set up seems to be a challenge with any component on Windows. The biggest weakness of the printer is that it is INCREDIBLY noisy. It is almost as if it were designed to make the most noise possible, and it shakes itself and my desk with every print and scan. It has the same effect on my blood pressure as a baby crying inconsolably, or two cups of strong coffee. If it were only the printing, I would chalk it up to it being an inkjet vs. the laser Brother, but scans are thunderous as well. Part of it may be due to its incredibly cheap construction, whihc admittedly was plain to see in the store. I plan to move it into a remote area, and use the Brother in my desk. Unless I can't figure out how to use the scan software as I had hoped, in which case you can buy this printer cheap on Craigslist. As we all know, retail stores unfortunately don't usually have demo machines to test out anymore. You can always return (maybe less the shipping and "restocking fee", but by the time one takes the printer out of its complex packaging and spends an hour assembling all the parts (which I didn't have to do with the Brother two years ago), the thought of dismantling and repackaging is a strong deterrent to returning the product....more info
  • Make Sure You Consider This! UPDATED 7'08 ONE STAR
    UPDATE: I have since purchased 3 of these w/ the hope that they would work as promised. I have now replaced each of them at least once and now have to return another one again. That's right, I'm now up to 7 units. My staff is PO'd and I can't blame them.

    PAPERJAMS: The paperjams are relentless. We usually tear the paper because there's no gear release. THIS HAS BEEN THE CASE W/ ALL OF THEM

    PRINTING: I'd say 1 in every 4 print jobs results in a partially printed page. Another 1 in every 4 has lines across the type. Keep in mind this has happened w/ ALL 7 OF THEM.

    INK: We only use them for black/white printing. Yet as soon as a color cartridge goes empty (damned if i know how that could possibly happen if we're only printing in b&w) we can't print ANYTHING! IF YOU DON'T THINK THIS WAS BY DESIGN, YOU'RE AS MUCH AS AN IDIOT AS I AM FOR PURCHASING 3 OR THESE UNITS AND WASTING MY TIME HAVING HP EXCHANGE THEM FOR MORE CRAP!

    NETWORK: It constantly loses connectivity or goes offline.

    SUPPORT: They are ABSOLUTELY F'ING USELESS! EVEN THOUGH I'VE HAD REPEATED ISSUES THEY REFUSE TO SEND ANYTHING TO ME OTHER THAN SOMETHING REMANUFACTURED. I DON'T KNOW HOW THEY GET AWAY W/ SCREWING THE GENERAL PUBLIC OVER AND OVER AGAIN.

    I WILL NEVER, NEVER, NEVER PURCHASE ANOTHER HP PRODUCT EVER AGAIN! EVEN IF I HAVE TO GO BACK TO DOING EVERYTHING BY HAND. AWFUL!

    You've been warned!

    ORIGINAL REVIEW: I've had the unit for 3 months. Two complaints (everything else is ok by me). 1. The fax machine can print a receipt but it can not print a receipt that shows a portion of the faxed document. It only shows the date, time, pages and phone number. Not the fax's content or a portion thereof. Hence, you have NO WAY of proving the content of a fax. After decades of fax machines being around, how a company can not include this is beyond me. If you need to prove anything was ever faxed DO NOT PURCHASE THIS. IN FACT, THIS MAY BE A PROBLEM WITH THE WHOLE LINE. MAKE SURE YOU CHECK! Second, it's loud when printing....Everything else has been what I expected....more info
  • Digital Filing PDF corrupt files
    The HP L7780 is advertised as being able to produce PDF files using Digital Filing without the use of a PC or MAC. Unfortunately when scanning multiple pages and producing a multi-page PDF there are problems when scanning other than standard page sizes. Try scanning more than three pages sized 5 ½ by 8 ½ and you will get a PDF file but when you try to open it in any version of the Adobe PDF viewer it reports it as a corrupted file. I have called HP support three times and they tell me the problem is in the Adobe software in my PC that is making the PDF file. When I tell them it is the HP L7780 making the PDF file they argue with me. I actually turned off my PC and had the HP L7780 send the document to a UNIX NAS file server and the file was still corrupted. HP's answer, well you don't have the correct version of Adobe reader on your file server! Mark Hurd, Hewlett-Packard's CEO, stated that "The focus is not just price anymore. It's on design, value and support." Well Mark, you have lost my business do to HP's very poor support which would not be needed if you didn't have a poor software or hardware design. Mark you need to review your VSP management goals....more info
  • Officejet Pro L7780 Nightmare
    HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)

    I tried one more time to buy an HP - Compaq producr. Never again! I was a loyal customer from the 80's - but I can't stand it any more. The wireless function on this machine is almost always non functional. The router and computers are in the same room. Every third time or so (unless it has been over a day - then it's every time) you need to reboot the machine. Frequently need to run Setup Assistant to find the machine again. This time, the time that prompted me to write this review, the Setup Assistant won't even load. The document feed fails to work two out of three times. The tray management is awful and now the large tray won't feed at all. I bought the best All In One they make because I have had so much trouble with HP's low end crap. But this is the worst yet. My Compaq laptop was the same, so loaded up with HP "Partner" garbage it would not run. This great company has gone to the dogs. Choose another company to support! ...more info
  • HP Officejet Pro L7780
    I am very disappointed in the quality of printing from this all-in-one-printer. After trying several paper types and several text and photo options I find zero improvement in the quality of the printed results over my prior device (HP7410), certainly nothing approaching "laser" like output. I should have kept the 7410 and saved myself over $400. In addition, while the printing speed is pretty fast, there has been as much as a full minute delay for the printing to begin. Even a basic business letter takes 15 to 20 seconds before the actual printing begins. All in all, I would pass on buying this machine and would consider it's smaller but very capable, prior version, HP7410....more info
  • Exceeded my expectations
    I got this printer to replace a failing HP Officejet 5510. I did not need the wireless access, so it is hooked up via ethernet. I picked this model because of the two paper trays to leave plain paper in the bottom tray and photo paper in the top tray. As expected Windows XP is supported, but the Linux HPLIP drivers were the surprise. All the features of the printer are accessible from my Linux desktop (scanning, ink levels, etc). A couple of unexpected features of the printer are:
    1. Digital filing, where a stack of documents can be loaded in the document feeder and saved to a Windows (or Samba) share as a PDF file (all initiated from a speed dial button).
    2. If you plug a bluetooth USB adapter into the printer USB port, then you can print to it via bluetooth. I did not see this in the manual, but stumbled upon it with the web interface to the printer.

    The only problem I have had thus far is that the fax test page does not honor the default tray configuration and it printed out on the photo paper instead....more info
  • Excitement!!!
    I purchased this printer/scanner/fax/printer because it is wireless. When I purchased the Hp Touch Screen with the wireless keyboard and mouse, I also wanted a wireless printer and Oh! boy! did I get one. I am loving it all the more. It has an document feed and double paper trays, that's the tip of the mountain. If you want wireless across the room from your PC, I recommend this one....more info
  • Fast, Crisp and Easy - I Love It!
    I love the HP L7780! Just last night my wife said she loves it too and she's usually agnostic on technology. This is used as a home/office printer. This was a replacement for a 2000 HP All in One that was still working but I wanted the new features. Specifically I wanted a network printer so we did not have to have the server connected to the printer turned on for anyone at home to print. Now with the printer on the network anyone can print without the server being on. It saves hassle and energy and overheating my office by running extra computers. It is also very fast 4x faster on printing text than the 2000 model and 2x faster on photos. And the text is crisper. I can't say the pix are any clearer but they were pretty good to begin with. Picture quality is very good. Setup was easy though it has to run through startup & calibration routines which take time, but it is automatic so well worth the one time wait.

    I love the full duplex feature. I can print, and copy both sides of a sheet all without any fuss or attention. I love that feature and will save lots on paper and filing space. Who would think you could do double sided color copies at home with the tough of a button! What a wonderful world we live in. The concept of individual ink carts is also good and a recent test of cost per page in PC Mag put an HP with separate carts ahead of everyone else in true cost per page. I think it was 6.5 cents per page for color document printing. Installing the carts must be done right as you don't want to ruin an expensive cartridge but I had no issues. I can find no super bargains on HP ink and avoid the refills but overall it is a bargain for what it does. One bad refill or leaking cartridge and I've got a mess that costs more than all the money I could possible save by refilling cartridges.

    One small caveat, I also thought the wireless would be handy and it worked well when tested but will only work with wireless OR Ethernet connection NOT BOTH. So if you want to print using the network cable AND have wireless laptops you may need to access the network and printer through a Wireless hub on your network.

    The scanning is fast and pretty easy. I wish it would scan slides but that is a small nit. Images are crisp and clear. And the quality of the text it prints is much better then my 2000 model.

    The printer setup dialog has several customizable features for default porinting, economy, best, duplexing etc. I found I needed to set a feature called Minimize Margins to ON, it is off by default, to allow it to print a full page without chopping off the end, that is printing within 1/2" of the edge of the paper.

    We printed photos from MiniSD cards with good luck. It will print 8x10, 5x7 and 4x6 but no option for 3.5 x 5.5 to allow fitting four pix per sheet.

    The color screen and menu is easy to follow and understand. Overall I'm very pleased as is it faster, easier, networked and cheaper then my old HP. If I get 7 years out of this one I'll be delighted.

    On the negative reviews I guess there are lemons in every bunch and the unhgappy customer is more likely to take the time to write a review than the happy ones. I'm a happy one so far after 4 weeks of use.
    ...more info
  • HP Officejet Pro L7780
    Great printer! It does everything it claims to do quickly and efficiently. I used version 8 of the HP software and it worked without problems. ...more info
  • HP L-7780 all in one
    For a small office and home use the machine is very acceptible. It's fast, the color is great and overall I am very satisfied. I was also very satisfied with Amazon's delivery as well....more info
  • Too Much INK!
    I like this HP printer as much as I enjoyed using other HP printers I had. The only thing I don't like is that you have a total of 4 ink cartridges to have to deal with. I miss the one for black and one for color! Now your purchase as various colors are depleted - they seem to deplete at different times! Black didn't last long and that was the first you have to purchase new. The individual cost of the 4 costs about the same as the two would have cost but you have to spend too much time keeping track of all these cartridges.

    I have used the fax part of the printer and it worked fine. I like the print work that it does and I have not used the scanner! B+ machine and highly recommended

    Considering shipping, tax, and cost the very best buy was at AMAZON....more info
  • Poor Construction Quality
    out of the box I was horrified at the quality of this computer. It is a real piece of junk. I believe if you thumped the side of the printer with your finger you would break the egg shell plastic It prints right now and was easy to setup but, if there ever was a printer that says, "i'm going to die prematurely", this is it. Installing it as a local network printer worked fine, but it sits at a static ip and I have yet to be able to get the install program to see the printer over the internet, from my home Vista laptop; even though i can http to the printer's web interface just fine....more info
  • Office Pro Does not live up to the Pro Name
    I had the OfficeJet 7410 since 2004 and I am very disappointed at this model. It was difficult to install and takes a long time to initalize. Granted the printing is quicker once it reaches the printer's memory but I found the 7410 much better. No wonder the price dropped quickly on this model....more info
  • Paper Jam nightmare
    I purchased this product a few weeks ago as my previous Officejet printer that I have had for 6 years finally gave out. I was very satifisfied with my previous printer and wanted another HP with the same or better quality.

    The first thing I notice when I took the $500 printer out of the box was how flimsy the quality of the product was. My previous Office Jet G85xi was made of a quality plastic and looked professional. This model seemed to made with thinner cheaper plastic with a much less professional look for the cost.

    However, I still decided to install it as I was drawn to it's claim to be network ready and to print double sided projects. I hooked up the printer and installed the software. After a lengthy initialization process that took approximately 20 minutes everything seemed to be working fine. I printed several pages and tested all the features of the system and was very please with how the product worked.

    Two days later I had to print approximately 36 pages. After about 5 prints the machine said paper jam and to clear the back panel. I removed the panel, no jam, checked the paper tray, no paper, thoroughly checked the machine and there was no paper. So I removed everything put it back on and tried again. I had to repeat this process about 6 times before it started printing again, then after about 5 or 6 prints I received another paper jam error. Finally after repeating the above process about 5 times I was finally able to finish the print job which took 45 minutes.

    I thought perhaps there was an issue with how I had put it together so I confirmed installation and that all the components were installed properly. I once again tried to print a job over 30 pages again and was disappointed to find out the printer kept giving me a paper jam error when there was never any paper jamed in the machine. Also the front catch tray for the printer keeps coming off and is made of very flimsy plastic with a catch that could easily be broken.

    The only positive reponse I have regarding this printer that when the printer DID print without a paper jam it worked fine, and the double sided-printing looked great when it printed.

    I am so frustrated with this printer I am returning it today. I'm not sure if I just have a defective model since no one else has this complaint or if no one else has done a larger print job?
    ...more info
  • Easy setup - nice all-in-one
    We just got our all-in-one today and set it up in no time with no problems or glitches. The wireless feature was easy to set up, following the on screen prompts on the machine. The FAX was setup via a wizard guide on my computer and had no problems. I initially set it up on my old computer which has XP since I had read about the problems with Vista. Once it was setup on my old computer and I had initiated the wireless feature, I had no problems adding the printer to my laptop which uses Vista. As of right now, I am liking this machine! We had an HP all-in-one for about 8 years that cost close to a grand so when that one started petering out and we went in search of a new one, we were happy to see the prices had come down quite a bit. I have tried out the copy features and the 2-sided copy features and it worked great! If anything changes in the next few months, I will add to the review but as of right now, this all-in-one was easy to set up and so far so good!...more info
  • The best all in one machine i have ever used
    This has to be the best all in one machine out there I am replacing the HP officejet 9110 that was a good machine this machine prints faster and crisper. I use the scanner every day with no problems and it scans very clear. I love this machine compared to all the other all in ones I have use. I have used the Cannon, Brother & other HP's this is clearly one of the best....more info
  • Aweful, beware, and here's why
    I ordered this printer because of the wireless feature. When it arrived, I immediately noticed that it was missing an ethernet AND usb cable. I called amazon and was told I had to buy these and then would be refunded. Whatever. I had an old ethernet cable and ran into the next two problems that I later found out are very common with this printer: First, it is impossible to set-up the wireless feature! Trust me, I tried for a very long time and I'm IT savy. Second: ALL of the keys on the printer freeze up after 2 minutes. Calling HP gets you a rep in India who is obviously following a step by step manual for idiots which begins like this: "is the printer turned on?"

    The moral of the story: This printer has been discounted for a reason. I will never buy HP again and I have my reservations about amazon. Just ruined my day. ...more info
  • Great printer, lousy scanner.
    I replaced my old HP G85 Officejet which I really love. The G85 did everything well, but too slowly. I upgraded to the L7780 figuring it would work just as well only faster. The printing is excellent and very fast. However, scanning has been a nightmare for me. It's a disaster anytime I have more than one page to scan using the automatic document feeder.

    The customer support suggest cleaning the componenets in the ADF. Even though it's a brand new machine, I did the cleaning and have not seen any improvement.

    I work in a paperless office and scanning is a ciritical component of my work. I am now looking for a separate scanner that can actually do the job this HP is unable to do....more info
  • No good with Vista
    I purchase the printer like other as I wanted a high performance all in one. I also purchased a top of the line HP computer - and HP Media Center PC M5180n TV PV with Vista Ultimate loaded.

    As soon as the printer software and drivers were loaded there were all sorts of conflicts. I could not longer shut the computer down - freezes up on the logoff or shutdown screen depending on if you are re-starting or shutting down. Also noted that for some odd reason Windows update does not work when the printer drivers are installed.

    Removed the drivers and the PC works. Spent many hours with HP on the phone - firts the printer serive people who blamed the computer, then the ocmputer service people who blamed the printer (drivers).

    The other thing is the printer comes with all sorts of nice software on a CD - but you get the basics when you MUST use the Vista download from the website (not everything is in the software bundle with drivers).

    And yes - I only used the Vista downloads - the regular CD immeadiately tells you it is not compatible with the operating system - so no mixing up of drivers.

    Works fine on the old XP that I am replacing. Except the scans come back all out of proportion.

    So for me it would be a printer and fax machine for an XP - and therefore would be overpriced.

    Hey - even the HP techs advised me to return it and get some other brand.

    Bottom line is that is is either not compatible with Vista or not compatible with the HP computer. And, I spent maybe 30 hours trying to get it to work. I have 25 years experience with using computers and going through all those upgrades. I really pitty the ordinary consumer. ...more info
  • What a shame!
    I purchased this all-in-one when my hp laser printer and all-in-one -- both of which had been running for at least 10 years -- died the same week. The 7780 seemed to offer all the features one could hope for in a single machine despite its cheesy build quality. I bought one at Staples which set up fine but then produced vertical streaks on print-outs. Thinking it was a bad machine, I exchanged it for another. That one wouldn't register commands on the front panel or do the preliminary setup. Another bad machine? Maybe. I then gave it a third chance and ordered one from Amazon which had dropped its price on the item by more than $100 in about a week. The one I received from Amazon wouldn't even start. I called hp tech service reps who first told me that the cartridges shipped with the machine are not good and that I would have to invest in a new set of cartridges (which I did) to see if the machine worked. When it didn't, I called them back and was told that there was nothing they could do except offer me another model. It's such a shame for a company like hp to lose it reputation over this and other machines which not only have the problems I encountered but others such as bad fax intakes, poor picture quality and internal programming that registers half-full ink tanks as empty so that one is forced to buy twice the amount of ink that he/she needs. It's the end of an era. This could have been a premier machine. Instead, it's junk. Don't buy it....more info
  • Excellent Printer
    This is the best printer I have purchased to date. I especially love the wireless functionality as it allowed me to setup my printer in a convenient location in my office without having to worry about ethernet or USB access.

    This is a great small business/home office printer, and the two sided printing has proven to be a wonderful cost saving feature....more info
  • Another outstanding printer in a long line of printers
    I've been using the officejet series of printers for many years, the L7780 is the third one I've purchased, and it's the best one I've owned. In addition to printing and faxing I use it a lot for scanning directly into Acrobat documents.

    I picked this model because of the wireless features. It is one of those features you think you might want, but once you have it you wonder how you ever did without it before. We have several laptops in our house and the ability to print from anywhere, plus only needing one printer is really worth the extra $$.

    Another great (and unexpected) feature is the range of output options you get, for two sided, brochure, booklet (!) etc. etc. I had previously had to use add-on programs to get these kinds of output, with mixed results. Now they work perfectly. (You don't need to get the high-end 7780 for this feature, I would guess the next one down with duplex printing would be just as good.)

    I originally installed the unit before we got a Vista machine. The installation went ok, but you have to pay attention to the directions. I just got a Vista machine and downloaded the latest drivers (today) from the HP website. These newest drivers are also for XP as well as Vista. Bottom line, the installation on the Vista machine was way faster and easier than on XP...so either this is a function of Vista or the whole driver package is improved from what shipped with the machine back in May.

    ...more info
  • 100 percent satisfied
    First of all, delivery was more than ever expected. Extremely quick.
    Printer software installed with no problem, and was quite simple.
    After owning an all in one Canon, which never seemed to be able to handle the jobs I had planned for it - which were not very complex considering this printer is used as a personal printer only - I decided to go to the HP, in spite of the many reviews I read saying that Canon had the better graphic output. Well, the graphic output on this puppy is SUPERB. I can blow up and reduce my photos, touch them up with little effort with the included software, and print them out to just about any size I desire with wonderful quality.

    My daughter was extremely impressed when in her two hour visit, the printer arrived, I set it up, installed the software, scanned in a favorite photo of her in an equestrian event, blew it up to an 8 x 10, adjusted the color, and had it come out better than the original.

    I love the front screen showing ink usage - which has been much better than the Canon - and the front control panels make copying and scanning a breeze. My Canon took much longer to scan an image, and the software was nowhere as easy to work with. Scanning and saving is done in extremely few steps.

    I haven't yet set up the fax, but, I am more than happy with everything else, and wouldn't give it up for anything.\

    HP has a winner with this one....more info
  • Serious Design flaw
    Read Gary Myers "GWMNSB" review below. It is as he says. If you want to have 2 paper trays, one for plain paper and the other for something else, i.e. photo paper, this is not the printer for you. The printer takes paper for faxes or copying from the photo paper tray. What? That's right. Apart from that it is a good printer with lots of bells and whistles, set up was no problem (took a lot of time), wireless networking was flawless. If you don't need two paper trays I give it a 4 star rating due to the fact that it sometimes has issues with paper jamming / pulling 2 sheets / and undependable paper handeling depending on how much paper is in the tray....more info
  • Buy the Canon Pixma
    Had problems with the network function with this unit, although I did not really need it. The Canon is far above the better unit and much cheaper. Very overpriced!...more info
  • Hardest HP printer I've ever set up
    I've set up many a printer and this one was by far the hardest. The initial set up was fairly easy, but when first turned on, the display indicated a jam in the print head section. I never found the jam, but when I turned it off then on, the problem went away.
    The display then said that the print heads had errors and to check the connections. The heads were installed correctly so I cleaned the connections, reinstalled the print heads and the error went away.
    Then the display said the "new" black cartridge was out of ink. So I removed it and reinstalled it and the error went away. It was installed correctly the first time. I'm thinking that HP is getting a little sloppy in how the electrical contacts are fitting together.
    That wasn't the worst part. It is the software. I tried twice to install the drivers/software from the CD only to have an error message come up. Then the software would try to find the problem and the whole computer would lock up. The only way to get out of the lock up was to unplug the computer and restart it. After two tries, I downloaded the update software from HP. This software didn't give me an error message, but it plain wouldn't work. I'm using a one year old Dell computer. The last resort was to "add a printer" from windows and point it to the downloaded folder that contained the driver. That worked and I can print now. I haven't even tried to get the copier/scanner/fax to work yet....more info
  • Vista Problems
    Used with Windows XP, I would rate it 5 stars. Even though the printer software supposedly is available on line for Vista it can not be downhloaded (as of June 25,2007). Each tiime I contact HP, I was told they have a problem on the site. Over a period of a week, still unable to download the SW. First they said they would send me a CD. I checked a few days later and was told that no Cd was available. If I can not get the SW in the next few days, the Printer will be returned....more info
  • So far, works great.
    After removing all the packing tape including some in the ADF I didn't notice until
    after jamming paper, this printer has been good. It eats ink up much less than
    the Canon MP830 I had. Ink usage was the primary reason I decided to retire
    the MP830. Also, when doing duplex, the HP does use its black ink for black
    data rather than using the color ink to make black as the canon does. Again,
    more efficient. I haven't used all the features, but faxing, printing, coping and
    transferring pictures from the card readers has worked perfectly. The L7780,
    at least on my machine, didn't add drives under 'my computer' for the card readers.
    Instead, it transfers the pictures by means of the included driver. My old
    PSC actually placed drives for each of the 4 card slots in 'my computer'. I
    have not yet replaced any ink cartridges. Its been a month and all are over
    half full still. I think one key to ink usage is not turning on the printer
    if your not going to use. I believe that a process at power up uses some ink
    in getting the printer ready for printing. I have a WIFI network in the home
    and my notebook uses that. It was very easy getting the notebook to print to
    the WIFI enabled L7780. If something happens at the printer, it will come
    accross the WIFI and give me error messages on the notebook as if I was on
    the desktop which is directly connected to the L7780. I noticed some had trouble
    with paper coming out not straight. I only had that problem when I tried to
    add paper without insuring the paper went in the tray correctly. I put a sheet
    in slightly cocked and it came out that way. All and all, I'm very
    pleased with the printer....more info
  • ADF Doesn't Function for Fax Send
    Well my experiences with a HP OJ Pro L7780 multi-function printer have been disappointing.
    Bought one 12 days ago. Pricey! Took it home. Set it up. Installed software (this takes a lot of time). Tried sending a fax from the top loader tray and it would not feed the page. Different weights of paper. Standing on my head. Jiggling pages. Nothing worked! Error message! Page not sent!

    Went back and bought a second one (same model)thinking I just got a dud. Brought it home and had somewhat better luck. When I loaded the top feeder tray to send a fax,, it would actually start to feed the top page. I was ecstatic. But then it would stop about 1/3 of the way into the feed. No fax sent. Error message. Tried several times. No luck.

    Both printers went back today. Big cost for me in time to travel to remote store, purchase, take home, unpack, set-up, install software, test to see it fails, uninstall software, repack and travel back to store to return and do it all over again. Not only that I was really disappointed. I really wanted the 14 inch scanner bed but I need the fax functionality for our business. Without the ADF functionality it is no good to me.

    Now I'm looking for something else - something other than HP I guess....more info
  • Very Disappointing
    I paid the $500 price tag for this printer because I needed a quality printer/scanner/copier for home office use that was durable, fast, wireless and Vista compatible. I even called HP prior to purchasing it, to confirm that the printer was compatible with Vista. The customer service rep. said it was. Wrong. Upon inserting the software disc that came with the printer, I immediately learned it was not compatible with Vista. 14 phone calls to Tech support and one month later I finally got software for the printer. However, I am on my second printer because the first one jammed repeatedly, printed crooked and dog-eared paper. After 1-1/2 weeks, the replacement printer is doing the same thing.

    What has been most disappointing about this product is the technical support. Call 5 times and you will get 5 different answers, 3 of which will be incomprehensible due to heavily accented technicians. All of HP's technical support is, apparently, provided from India. Some of the techs know what they're doing, some don't but pretend they do and others direct you to others to get you off the phone ("it's your McAfee Security - call them", "it's your router, call Linksys" - the problem was neither McAfee nor Linksys).

    I have a history of purchasing HP products but have never experienced any product that was so inferior and obviously not capable of performing as advertised. Shame on HP....more info
  • Tray default and lock don't work as expected
    I purchased the 7780 rather than the less expensive 7680 to take advantage of the 2nd, and larger, paper tray. The first tray holds 250 sheets, the second 350 sheets. My plan was to load the smaller, tray 1 with envelopes, letter head or photo paper, and the larger 2nd tray with ordinary paper. You can set either tray as the "default" tray or "lock" a tray to restrict printing to that locked tray. The idea is to prevent selecting a tray with letter head stationary when the stock paper tray runs out. The problem is that it doesn't work that way.

    With tray 1 locked and the optional 2nd tray set as "default", printing from the computer works fine, tray 2 is the source of paper. The problem occurs upon receipt of a fax or when copying a document from the device, it always prints to tray 1, which is "locked".
    HP support says that is the way it works. Sounds like a design error to me.

    Otherwise, it's a terrific printer
    ...more info
  • Thumbs Up to HP
    Super cool, easy to install and set up as a network printer. I had no problems setting this device up on a wireless lan. It prints great, is a terrific card reader and five stars to everything else it does....more info
  • Great product -- no Vista support
    Is been over 2 months since the release of Vista, and this product does not support it (except printing). Therefore faxing, and scanning is not supported. This is terrible and I do not know when the drivers will be released. But the reason I give this 4 stars is because it is an excellent product. HP printers are some of the best, and printing is fast, and good quality. The duplexer and ADF is included, which is a plus. Also the scanner is legal size so it is larger than most. I have had this for a few days and it is well worth the $500 I paid. I use this wirelessly through the network with my other all in one (an older PSC 2610) and it works fine. I also have a PSC C7180 and have to say that is the best photosmart all in one made. HP does make good products. But the warranty is pretty bad at only 1 year....more info
  • Looks like a winner!
    Just bought this printer and so far, so good. The install was very smooth, once the printer finished grinding through its rather lengthy initialization. Had to set up the network connection via the onboard control panel rather than from the computer, but once that was done, installation was painless.

    This unit prints well and also faxes from the the computer without a hitch. Copying works as expected. Scanning is the big surprise. The digital filing function allows you press a button to scan documents from the feeder or glass directly to a network drive without needing to do anything on a connected computer. You can also request a scan from a computer as with most all-in-ones.

    Print quality is excellent. Speed is ho-hum. Duplex printing, WiFi, ethernet and usb connections standard, as is a a second paper tray.

    Looks like a winner!...more info